Question about Microsoft Zune JS8-00001 Digital Media Player

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Zune blank screen

I had my zune for less then a year and the screen goes black when i turn it on with the backlight on. i have charged my zune, the computer perfectly respond when i connect the zune to the computer. i dont know the problem and i only had it for a few months.

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  • monkeyman200 Sep 06, 2008

    i think i might have the same problem when i turn my zune on the screen goes to black and white and turns completely black but the backlight stays on

  • Anonymous Dec 12, 2008

    Same thing for me it happen after i get a static shock from nowhere and BAM blank screen with the backlight and its still working but it ****...

  • Anonymous Jan 06, 2009

    I have the same issue. I can listen to music and the radio I just have to navigate without using the screen. It's a 80 gb.

  • Anonymous Jan 16, 2009

    yep same problem...just updated my zune...80GB and now its just a blank screen...no words or choices...can't turn it off or on, i can just reset it with no help....

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My zune had the same problem. but i found a solution. hold the down button and the return key at the same time for 5 seconds. make sure you dont hold the up key while doing this because it will reformat your zune. i havnt tried the reformat but thats what i heard

Posted on Jan 20, 2009

  • drowningpup Jan 20, 2009

    my zune had the same problem. but i found a solution. hold the down button and the return key at the same time for 5 seconds. make sure you dont hold the up key while doing this because it will reformat your zune. i havnt tried the reformat but thats what i heard

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techprogrami
  • 57 Answers

SOURCE: zune blank screen

have you updated it to the latest firmware? cause zune's had a major malfution to to this years "leap year" the time change/date change messed with the internal clock causing major malfunctions

Posted on May 28, 2009

6ya6ya
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Posted on Jan 02, 2017

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This is how this problem should be resolved:

  1. Disconnect your Zune from USB and AC power sources.
  2. Because the player is frozen, its battery will drain—this is good. Wait until the battery is empty and the screen goes black. If the battery was fully charged, this might take a couple of hours.
  3. Wait until after noon GMT on January 1, 2009 (that's 7 a.m. Eastern or 4 a.m. Pacific time).
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I cannot believe the savvy programmers for Zune did not identify this problem in advance

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