Question about Toshiba DKT-2020 Corded Phone

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Don't have manual and phone shows "SENT" and ext #?

I tried to call someone and they were on the phone, busy. So I tried to hit MESSAGE to leave one, but nothing happened. Then when I hang up the phone, the display screen shows "SENT" and the person's ext # I just tried to leave a message with... how do I get that "SENT" message to go away? Or did I leave a message without knowing it, and when that extension checks their messages, my message will disappear?

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  • Anonymous Jun 11, 2008

    How do you get rid of the "Sent" message?



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I want to setting toshiba dkt-2020 code number

Posted on May 26, 2008


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Only on one of my two phones am i having a problem, I pick up the phone call someone after our talk is over I hit the off button & nothing happens it well not make the off dial tone. So I hang the...

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My message button is flashing on my Toshiba DKT2020SD phone, telling me i have a message. When i press the Msg button, it it calls another phone extention in another office and i hear that it is on speaker...

This is what I wrote up for our inhouse manual on telephone administration for this phone:

Problem: An employee pushes the Message button to receive a message but it calls someone else's desk. This is caused by whichever extension the phone forwards to when pushing the Message light. For example: if the person at 333 pushes their blinking message light and it forwards to 316 that means that the person at 316 most likely tried to call 333, got a busy signal and accidentally pushed the Message button before hanging up thus setting 333 to call forward to their extension when they got off the phone.

All phones on our system should have this feature turned off, but if it happens this is the two step process to resolve the issue:

Solution: First, push the Message button to figure out which extension it is forwarding to. Take note of the extension and hang up. With the hand set NOT picked up, dial #409 and Release. You may have to do this multiple times to clear the call forwarding because it needs to be done for each incidence that the person accidentally set up call forward. Finally, in the management software go to Station > Station Assignments. Select the extension # that the Message button was forwarding to (the one you noted above). Under the Basic tab at #41 Active Message Waiting select Disable. Select Submit.

Aug 29, 2011 | Toshiba DKT2010SD Phone

1 Answer

I can't send a message---when I hit reply to a message or hit send to try to send a new one to someone, nothing happens.

Don't have a fix, but same thing started happening to me this morning. When I hit Send or Reply nothing happens. All was working fine last night? Must be a Facebook glitch??

Aug 25, 2010 | Computers & Internet

1 Answer

System is busy message when hitting talk

At the main base unit, unplug the power in line for a minute. That fixed mine. It has happened twice...don't know why.

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Verizon is right, it's out of their hands. You may have a defective unit or it may be sharing the line with other equipment that is fooling the phone in thinking the call is still there. Or, you may have DSL on the line and it may not be filtered.

You'll have to start by eliminating other devices from the line, fax, computer, credit card machine etc. Now try the auto attendant voice mail. Add those devices back and check each time.

Jun 16, 2009 | AT&T 964 Corded Phone

1 Answer

Voicemail indicator not happening when a message is left

I looked at the manual for this phone and there is no indicator that will work with a phone company voice mail. Here is the link I would suggest changing your AT&T voice mail to a Voice Mail to Email service like All Call Technologies. Your messages are sent to your email as MP3 audio attachments that you listen to on your computer. This way even if your lines are busy you can listen to your messages.

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1 Answer

In Use message

It sounds as if your unit is busy trying to perform a function and is loading RAM to its max. Unplugging the unit allowed the electrolytic capacitors to fully discharge and clear this RAM. It was only temporary because the unit filled up the RAM when you plugged it back in and when it did, the unit became inoperable once again. The problem is finding out what functions, or checks, the unit is performing to fill its' RAM. It appears to be a memory problem at this point. What is causing this to happen will take further troubleshooting.

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