I printed one sheet this morning & the next page I tried to print, my printer said "Paper Jam, Hit OK to continue". I did, but it just keeps trying to feed the paper & continues to give the same message. It has picked up the paper a couple of times & partially feeds it through, but then quits. It says Paper Jam again, so I hit OK & it feeds it through farther. Is there something you can do to help me or should I just go buy a new printer? I've had it for 4-5 years.
An expert who has achieved level 2 by getting 100 points
An expert who has answered 20 questions.
An expert that has over 10 points.
An expert whose answer got voted for 2 times.
Re: Paper Jam on
Most printers are pretty cheap now so replacement is always an option....on the other hand, I will spend countless hours trying to figure out what is wrong first. Remove all paper first, open printer and check for pieces of torn paper or debris, if you have a can of air you can blow out the insides to clean. Put 3 or 4 sheets of paper in, print a test page and watch carefully how paper advances...is it straight or crooked when being loaded? Is printer trying to pull more than 1 sheet at a time? Good luck
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Try using regular paper on unit as specified by Samsung. If that does not resolve the issue then the hassle lies with the paper feed mechanism. Often a good cleaning of all the rollers in the path can take care of the issue.
When a paper jam occurs, the printer will stop printing and the Continue (1) and Paper Jam (2) lights on the operator panel will come on. See the illustration below.
When you experience a paper jam, it is recommended that you check and clear the entire paper path. To clear a paper jam, do the following:
If you are feeding paper from a paper tray, first remove the tray. Look for and remove any jammed or damaged paper you find.
Open the front cover and remove the print cartridge assembly. IMPORTANT! Do
not leave the print cartridge assembly exposed to direct light,
especially sunlight, for an extended period of time. Extended exposure
to light will damage the green photoconductor roller and cause print
Remove any paper you find jammed in the area behind the print cartridge assembly.
Also lift the flap at the front of the printer and remove any paper you find jammed beneath the flap.
Open the rear exit door/cover of the printer and remove any jammed paper you find there.
Once you have confirmed that the entire paper path is
clear, reinstall the print cartridge assembly. Close all the printer
covers/doors. Reinstall any paper trays you removed.
Press the Continue button to resume printing. NOTE: The printer should reprint the page(s) that caused the paper jam.
If the paper continues to jam, press the Continue button twice quickly while the Continue and Paper Jam
lights are on. This will cause the operator panel to display
the secondary error paper jam light sequence. The secondary error code
will tell you where the printer thinks the problem has arisen. For more
information, see the 'Secondary Error Codes' section on page 69 of the User's Guide.
. Switch off the
printer and disconnect the power supply. Allow any residual charge
inside the all-in-one printer to dissipate before putting your hands or
any metal tools inside the chassis.
2. Pin down the exact
location of the jam. The 3 hot spots for a jam are before a sheet
completely leaves the paper tray, anywhere between the feed tray and
print carriage or between the print carriage and output tray.
3. Take off the front
paper tray if the sheet jammed while still in the front area of the
printer. If here, you should be able to see most of the paper.
4. Pull the sheet with
both hands and steady pressure. Do not tug as you might rip the paper,
leaving a piece deeper inside the machine.
5. Open the back panel to reach paper jammed between the feed-tray area and print carriage. Carefully remove the jammed paper.
6. Use the carriage
access door to get at a jam further inside the printer. You may need to
remove the print carriage to get to the jam.
7. Replace all parts and
return any access panels to their closed and locked positions. Plug
your printer back in and flip the power switch.
Hello, you can print a calibration sheet from the front panel of the printer. Hit menu on the panel of the printer and scroll down to calibration printer and hit ok. Then hit ok on print calibration page and it should proceed to print a calibration page. After it is done printing, it will tell you to scan the calibration sheet.
the only thing that can be done is to go to your printers and faxes folder and looking for your HP printer icon, right click on it and select uninstal, switch off and remove printer from the usb port
Next go to add/remove programmes and look for any HP printer software listing and uninstall it and restart the pc.
If you have the installation cd that came with the printer reinstall the driver and when prompted reconnect the printer to a usb port preferebly a different one than before if you have spare and continue.
reset the HP printer to the default printer if not already been prompted to do so by the software and try again printing, if the result is the same the printer itself is faulty and requires servicing or replacing