Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Paper Jam on

I printed one sheet this morning & the next page I tried to print, my printer said "Paper Jam, Hit OK to continue". I did, but it just keeps trying to feed the paper & continues to give the same message. It has picked up the paper a couple of times & partially feeds it through, but then quits. It says Paper Jam again, so I hit OK & it feeds it through farther. Is there something you can do to help me or should I just go buy a new printer? I've had it for 4-5 years.

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Most printers are pretty cheap now so replacement is always an option....on the other hand, I will spend countless hours trying to figure out what is wrong first. Remove all paper first, open printer and check for pieces of torn paper or debris, if you have a can of air you can blow out the insides to clean. Put 3 or 4 sheets of paper in, print a test page and watch carefully how paper advances...is it straight or crooked when being loaded? Is printer trying to pull more than 1 sheet at a time? Good luck

Posted on May 14, 2008

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pattlnk_1052005_1635-enus20238_oppaneljamlights_e230_en_us.gif When you experience a paper jam, it is recommended that you check and clear the entire paper path. To clear a paper jam, do the following:
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    pattlnk_1052005_1636-enus20238_removepaperjam_e230_en_us.gif
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