Question about Refrigerators
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Posted on Jan 02, 2017
I finally called GE about the non-working LED's and the temperature fluctuation. It's a known problem as many consumers have posted online. I called 800-386-1215 several times. What I found is I'd get different menu options nearly each time I called. The way I got to a 'helpful' human follows: Call above number; you will/may here a voice that states only 'for recalled appliances press 9' (may also have options for repair or parts) PRESS 0; next menu PRESS 5; you'll hear 'for less than 1 yr old press 1' and 'for more than 1 yr press 2'. In my case I pressed 2, then got a menu with 'for refrigerators PRESS 2'. Spoke to a woman who never denied that GE has a motherboard problem. She offered to provide a free motherboard but no labor. I asked (to be sure) if I would have to pay labor, she said yes or I could have $400 off a new crappy GE fridge. She said I would have to have a repairman come to diagnose the problem, then order the part and then come back to repair. I then said, 'You're telling me that I have to pay for TWO service calls to repair a known GE defect???? How much should I expect to pay for these TWO service calls???' She then asked me to hold, then came back on the line and told me that GE would pay the labor for the repair.
I also asked if GE was willing to do anything about the 25 cent door latch that cracked after 11 months (and is attached to the door gasket a $228.00 part) or the rusting wire freezer baskets and was told no. Hey, worth a try! The fact that they said no ensures that I will continue on my crusade to warn anyone who'll listen not to buy GE! Keep calling, after I got the right menu the wait was short the whole call was less than 15 minutes.
Posted on Sep 17, 2008
SOURCE: refrigerator not cooling
see if the compressor motor is running
The compressor is a football-sized case with no apparent moving parts. It's on the outside of the refrigerator at the back near the bottom. If it is humming or making a continuous noise and your refrigerator is still not cooling, there may be a more serious problem with one or more of several different components, we recommend contacting a qualified appliance repair technician for further help.
If the compressor is not running but you do have power to the refrigerator, there may be a problem with one or more of these:
Posted on Aug 07, 2008
I had this same problem. You need to totally empty the fridge and freezer and allow it to defrost for 24 hours. Then put it back on and it will work. This happens if someone leaves the freezer door open and then it gets closed. The defrosted water freezes in the pipes and doesn't allow the cold air to move up into the fridge so the freezer gets even colder. This has happened to me twice!
Posted on Aug 16, 2008
OK, I think I understand. Thing is we need to do a few things to see if your control board is the problem or if the fan or a freon leak is the answer. You need to tell me if this began suddenly or if over a period of time. I have been having trouble lately from Fixya if the customer (YOU) responds to my solutions. Let me know if you want my help and I will see if I get a email letting me know of your response, Thanks, Sea Breeze
Posted on Jul 12, 2009
From what you are describing, you have a refrigerant leak. The freon has leaked from the system, The compressor will still run and evrything looks fine. To double check you will have to have someone hookup gauges to the system and verify that the charge is lost.
It may be possible to find and repair the leak. This is not always possible as some of the system is virtually inaccessible in many refrigerators.
Make sure if you do have someone repair the system that they evacuate the system very well and do a good vacum test before recharging the system.
This should help you to solve your problem.
Thanks for using Fixya!!
Posted on Nov 24, 2009
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