Question about Canon imageRUNNER 2200

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Copies have a dark shadow across the top inch of the paper.

What needs to replaced or cleaned in order to get rid of this line?

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  • Anonymous Dec 01, 2008

    The copies are coming out with the image of the letter head at the bottom also. How can I fix this?

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  • Canon Expert
  • 1,326 Answers

You need to replace the drum unit to resolve the problem.

Posted on May 15, 2008

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I have a Canon PC 940. The copies are coming out with black lines ( 1/2 inch wide ) on the sides of the paper. Do I need to get the copier cleaned? Thank you.


Could be optics needing to be cleaned. First I would rule out the toner cartridge. If you have a spare swap it out or remove your current cartridge, turn it over and slide open the "gate" that covers the drum cyclinder. The drum should be clean all the way across it's surface. If you see toner on each end then that is where your dark sides are coming from. If the drum is clean then most likely you have dust building up on the optics mirrors. One test for this is to manually lighten the exposure control on the operation panel and then recheck your copy quality. This may cause the rest of the copy to be light but if the dark sides goes away then your optics are dirty.
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I have a Brother MFC 8440..the paper has vertical black lines


Try changing the toner, if it's generic that's your problem, and if it's either an old brother drum or a generic you may need a new one. There is also a glass to clean, it's right above where the drum sits inside, 1/2 inch wide across the top. Wipe with a dry cloth.

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This is probably due to a defective cartridge, Charge Roller or Transfer roller.

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Check the Charge roller for oil or smudges, this roller should be a lighter color and should be relatively free of toner or marks.

Same as the Transfer Roll, which will be dark, though excess toner should be evident.

A relatively smooth straight line is generally the cartridge.

A rather wavey or broken line is most likely the rollers.

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I have a dark line across copies


Whats the make and model of the copier?
One culprit might be the drum.  If you can take a look at the drum from your copier and you see black lines on it.  It could be scratches on the drum or it may need a new cleaning blade to clean the toner off the drum.

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2 parallel lines show up on the copies


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PC940 dark lines across the middle of the page


Either the Fuser/Heating unit is bad, or the optics are dirty.
What you can try to do to narrow it down, is to make a copy but.. STOP the machine in mid process by turning the power off. This will create a paper jam in the machine. If timed properly, your copy should be 1/2 way through the machine with some image on it. (Make sure that you are trying to copy something on the glass). The copy is not FUSED, so the toner will wipe off so be careful not to rub the page against your clothes/sleeve. IF the black line is on the page at this point, the problem is not in the fuser but probably in the fiber optics. If the problem is in the optics and will need to be cleaned. If the black line is NOT on the page at this point, then the fuser unit is bad and needs to be replaced.
Let me know how the copy comes out when you stop the machine in midway and I can see if i can give you any more suggestions.
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