Question about Palm Treo 650 Handheld

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Numbers key have frozen

My phone hasn't been dropped but everything on the touchscreen works but i can't unlock my phone to use it because the number keys won't work. Any suggestions greatly appreciated

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  • Robert Spencer May 14, 2008

    The keys on my Treo 650 are frozen. Because the keys are frozen I cannot complete a hard reset or any reset other than a soft reset. The touch screen works but not the keys.

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Have you tried soft reset ?? Or even Hard Reset (delete eveything from phone). Make sure that no keys are stuck.

Posted on May 14, 2008

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A friend of mine had this same problem with an LG Ally. Eventually he had to remove the battery from the phone and replace it before the screen would respond. Some other things to try if that doesn't work:
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Hi there,

First you will need to obtain the IMEI (serial number) for your handset. Type *#06# from your handset. The number that appears is the IMEI. Once you have this number you need to contact the Mobile Operator Customer Service department or use an online Subsidy Unlock service.


The phone must be in portrait mode. Once in portrait mode hit the Dial button on the touchscreen.

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Thank you for using FixYa! Have a nice day and please remember to rate this solution.

Warm regards,
BearWeb

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