Question about Brother MFC9320CW All-In-One Printer

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Brother MFC9320CW - is not printing: printer queue on windows 7/64 states "No Toner/Ink" and will not delete the document... printer display data light is flashing green (I have pulled plug, turned off machine etc, but to no avail, data light still flashing on restart. printer display states "replace toner" (colors not black). We did replace the toner later.

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: BROTHER 2030 TONER LIGHT STAYS ON CONTINUOUSLY

I had the same problem and Brother tech support walked me through this procedure which worked fine..

1. Power Unit off

2. Open front cover

3. Press and hold GO and turn power on

4. When all 3 lights lit release and press GO twice

5. All lights turn solid

6. With all solid, press GO 5 times

7. Ready light GOes red

8. Close door and you're all set

Posted on Oct 24, 2007

Soulvisitor
  • 1113 Answers

SOURCE: Brother 5240 laser printer changed toner still wont work.

When a brand new toner is inserted it has a switch that is activated when new cart is installed.

 

Machine has two toner light errors blinking is toner low, full on is toner out all stop,

 

 I guess yours has not reconised new cart, was it new out of a sealed box?

 

If so then it failed to reset upon install

 

You can pull apart reset lever on left front of cartridge and reset to original position if you want to get just a little tecnical

 

One sctew carefull gears fall off ,white lever needs to be fully to rear of slot to emulate new cart status..

 

If brand new cart return to supplier as faulty.

 

If you just refilled it, go buy a real one to prolong life of your product

Posted on Oct 20, 2007

ctf1800
  • 4402 Answers

SOURCE: brother dcp 7020 says toner end life

unplug plug it back in, did you remove the protective cover and clean coria wire?
http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000000/000065/faq000065_018.html?reg=us&c=us&lang=en&prod=dcp7020_us

Posted on Dec 20, 2007

SOURCE: toner empty error

a have to reset a chip of toner level

Posted on Mar 26, 2008

  • 1 Answer

SOURCE: Brother 2140 toner light on, won't even try to print.

To get every bit of toner powder out of the cartridge, first remove the toner unit from the drum assembly. Second, find the little circular window on the right-side of the toner cartridge. Third, place a piece of black electrical tape over the clear window, cannot be clear tape. Fourth, re-install the toner cartridge into the drum assembly. Last, put the complete unit back into your printer. This worked for me.

Posted on Apr 11, 2009

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1 Answer

Check toner level on brother mfc9320cw machine


On the Brother MFC-9320CW you can check the toner settings through the printer directly. Go to your printer and press the "Menu" button (located in the center, slightly under & to the left of the screen). Then arrow down and click on "6. Print Reports." Select "Ok." Then arrow down and click on "5. User Settings". Select "Ok". Press "Start" to print the report. On the last printed page will be a list of toners and the bar will show you how much toner is left. Hope this helps.

Mar 21, 2012 | Brother MFC9320CW All-In-One Printer

1 Answer

How to solve 'error S01'?


1. Verify USB cable is connected directly from USB port of printer and the USB port on back of computer. If not, connect directly to both the printer and computer and try to print. If the printer does not print, go to step 3.
2. VERIFY THAT THE BROTHER PRINTER IS SET AS DEFAULT
This is especially important if you use the print icon to print from within applications. If the Brother printer is set as the default printer, it will have a check mark. If it is not set as default:
To set your Brother machine as the default printer, RIGHT CLICK on the Brother printer and select SET AS DEFAULT (PRINTER).
3. VERIFY THAT THE PRINTER STATUS IS READY AND THE PRINT QUEUE IS EMPTY
A. Click on START, RUN
B. Type: CONTROL PRINTERS and click OK.
C. Locate the Brother printer in the list and hover your mouse over the Brother printer icon. Below is an example of what you may see:
Status: Ready (Could also state: USE PRINTER OFFLINE or PAUSED)
Documents: 0 (Could be any number)
D. If there are any documents waiting in the queue, right-click on the Brother printer and select CANCEL ALL DOCUMENTS, depending on your operating system. This should clear the queue.
E. If the status states: USE PRINTER OFFLINE, right-click on the Brother printer and select USE PRINTER ONLINE depending on your operating system. This should set the printer driver ONLINE.
F. If the status states: PAUSED, right-click on the Brother printer and uncheck PAUSE PRINTING. This should allow the printer to resume printing.
G. If the status is ready and no documents are in the queue, attempt to print the Windows test page. If not successful, verify the selected port. If USB is the selected port follow step 4. If USB is not selected,change the port to USB, then attempt to print the Windows test page. If not successful proceed to step 4.
4. Turn the printer OFF.
5. Close any open programs.
6. Click Start, Run, type: control printers
7. Right click Printer, left click Cancel All Documents (if available). Confirm if necessary (click OK).
8. Right click Printer, left click Delete. Confirm if necessary (click OK).
9. Left click File menu, left click Server Properties, left click Driver tab, left click print model name, left click Remove button, click Confirm.
10. Close the Print Server Properties window to return Printers and Faxes window.
11. Check that the USB cable is properly connected at both ends.
12. Turn the printer ON.
13. Wait until printer has ready light or green status, watch the Printers and Faxes window to see if printer is automatically reinstalled.
14.a. If printer was automatically reinstalled, right click Printer icon, left click Properties, left click Print Test Page button. If the printer is not automatically reinstalled, call Brother Customer Service at 1-877-Brother (1-877-276-8437).
b. If printer was not automatically reinstalled, try a new USB cable. Ifthe printer still is unable to print, call Brother Customer Service at1-877-Brother (1-877-276-8437).

Nov 02, 2010 | Brother HL-5270DN Laser Printer

2 Answers

My printer refuses to print. The Red Status light came on so I checked and found there was a paper jam - cleared that. Can get green light to come on if I press the job cancel button but still cannot get...


Perform a Factory Reset


Turn the printer power switch OFF on the right side of the printer. Check that the front cover is closed.


Turn the printer power switch ON while holding down the GO button until the Toner, Drum, and Paper LEDs are lit.

Release the GO button. All LEDs will be off.


Press the GO button 8 times. The Ready LED will flash briefly while the printer is reset. After the printer is reset the Ready LED will be lit.



Print a Test Print Page


Print the Print Settings by pressing the GO button three times.

- If the Print Settings pages do not print, check for alarm lights on the printer. Clear the printer error before trying to print again.

- If the Print Settings pages print, the problem is isolated to printing from your computer. Verify the printer cable connects from the back of the computer directly to the printer. If the cable has become disconnected, loose, or connects through another device, the printer may not be able to print.

Check the Printer Driver Properties

Follow the instructions below based on the operating system installed on your computer.

Windows 7:

Click on the Windows icon => Control Panel => View Devices and Printers.


Right mouse click the Brother printer. Left click See What's Printing. The print queue will open. If print jobs are listed in the printer queue, click Printer (at the top of the window) and click Cancel All Documents to delete the pending print jobs. Click Yes to confirm deleting the print jobs.

Click Printer at the top of the window again. Make sure that Pause Printing and Use Printer Offline are not check marked. If either setting is marked, click on the check mark to remove it.


Click Properties from this Printer menu list.


Click the Ports tab. Verify the correct port is selected (LPT1 is using a parallel cable and USB is using a USB cable). Remember to click Apply if you select another port.

Click the General tab and Print Test Page button. The Windows test page should now print.

- If the Windows test page prints, try printing from a program.
Windows Vista:

Click on the Windows icon => Control Panel => Printers or under Hardware and Sound click Printer.

Right mouse click the Brother printer. Select Run as administrator and left click Open. The print queue will open. If print jobs are listed in the printer queue, click Printer (at the top of the window) and click Cancel All Documents to delete the pending print jobs. Click Yes to confirm deleting the print jobs.

Click Printer at the top of the window again. Make sure that Pause Printing and Use Printer Offline are not check marked. If either setting is marked, click on the check mark to remove it.


Click Properties from this Printer menu list.


Click the Ports tab. Verify the correct port is selected (LPT1 is using a parallel cable and USB is using a USB cable). Remember to click Apply if you select another port.


Click the General tab and Print Test Page button. The Windows test page should now print.


If the Windows test page prints, try printing from a program.


Windows XP and 2000:


1. For Windows XP Professional, click on Start => Printers and Faxes.


For Windows XP Home Edition, click on Start => Control Panel =>Printers and other hardware => Printer and Faxes.


For Windows 2000, click Start => Settings => Printers.


2. Double-click the Brother printer to open the print queue. If print jobs are listed in the printer queue, click Printer (at the top of the window) and click Cancel All Documents to delete the pending print jobs. Click Yes to confirm deleting the print jobs.


3. Click Printer at the top of the window again. Make sure that Pause Printing and Use Printer Offline are not check marked. If either setting is marked, click on the check mark to remove it.


4. Click Properties from this Printer menu list.


5. Click the Ports tab. Verify the correct port is selected (LPT1 is using a parallel cable and USB is using a USB cable). Remember to click Apply if you select another port.


6. Click the General tab and Print Test Page button. The Windows test page should now print.


- If the Windows test page prints, try printing from a program.


Nov 01, 2010 | Brother HL-5240 Laser Printer

1 Answer

My printer does not print. I do not get any message either. What could be wrong? The toner lamp is illuminated, but the level should not be "too" low. Brother HL-2030.


Most of the time, this is caused by memory failure or when print command isn't responding. Suppose if you give a print command few hours back and it's wasn't printed successful, then the document to be printed should be in the print queue list. So, firstly check the print queue documents, and delete all the queues. in case you can't delete them, follow these steps, Start - Printers and Faxes - Double click your Printer Icon - Click on the Printer Tab - Select Cancel All Documents - Ok and close the dialog box and the printers and faxes window (note that your printer should be kept power On and connected to the Pc) Wait for few minutes and restart your system while you Power Off the printer. When the system boots up, also power on the printer and check if there's still the Print Queue. Now you can try printing documents if there's none, or you'd need to follow the same steps again. There are some more ways, but this solves most of the problem. So give it a try and let me know the result. Remember that your printer is connected properly to the Pc. Good luck.

May 18, 2010 | Brother HL-2040 Laser Printer

1 Answer

My 5 in 1 printer is saying no cartridge when I just replaced it and when I do get it to print it's not printing that good at all kind of gray like it's out of ink, it has a new cartridge


  • Click open START then CONTROL PANEL then PRINTERS AND FAXES
  • If asked, click the link that says view or modify existing printers
  • You should get to a window that shows a list of printers that are installed on your computer
  • Look for the printer icon with a tiny little checkmark in a black circle to the upper right (see image below). This is your default printer, that is, it's the one that prints if you don't manually select a specific printer. defprint.jpg
    Note how the checkmark indicates that the Brother HL-2040 Series is my default printer
  • In most cases, this is the printer you are having trouble with, but the following procedure can be applied to any printer on your system.
  • Double click open your default printer to view the print queue printqueue.jpg
    Note that there are two documents waiting to print in my print queue
  • If the print queue is empty, skip the next step
  • Click and pull down the PRINTER menu from the top of the print queue and select CANCEL ALL DOCUMENTS. This will delete anything that's stuck in the queue cancelall.jpg
    After clicking CANCEL ALL DOCUMENTS, it may take a minute or two for the queue to completely clear
  • Click and pull down the PRINTER menu from the top of the print queue. If there is a line item that says USE PRINTER OFFLINE and there is a checkmark to the left of it, click it once, otherwise, click CLOSE.
  • Now go to the printer and power it off, wait a few seconds and power it back on.
If these steps haven't solved your printing problem, then you probably need help

Oct 01, 2009 | Brother Multi-Function Center MFC-240C...

1 Answer

Document won't delete from printer queue after printed


Have you tried to stop the spooler service in services?

Option 1)
Click on start orb
Type in search window:
services.msc
click ok
Scroll down to Print spooler service and click on it in the right side window.
On the left side click stop the service and wait forthe process to stop .Do not close the window yet. You will have to restart it here later.
next delete the print job in the printer queue then restart the spooler service
Resubmit your new print job.

Option 2)
If that doesn't clear it, the next step would be to stop the spooler
service as stated above
Go into windows explorer
(Print job data is collected and stored in a spool file in the spooler folder.)

It is located in:
C:\WINDOWS\system32\spool\PRINTERS

Your print job will show 2 files there Example below:
00002.SHD
00002.SPL

Delete the files located in there. There may be several of them depending apon how many print jobs you submitted. You will have to resubmit your print jobs all over again.
Next go back to services window and restart the spooler service

That will definitely fix it.

Aug 19, 2009 | Lexmark Office Equipment & Supplies

1 Answer

I can't "delete" a document from the que


Have you tried to stop the spooler service in services?
Option 1)
Click on start orb
Type in search window:
services.msc
click ok
Scroll down to Print spooler service and click on it in the right side
window.
On the left side click stop the service and wait forthe process to
stop
Do not close the window yet. You will have to restart it here later.
next delete the print job in the printer queue
then restart the spooler service
Resubmit your new print job.

Option 2)
If that doesn't clear it, the next step would be to stop the spooler
service as stated above
Go into windows explorer
(Print job data is collected and stored in a spool file in the spooler
folder.)

It is located in:
C:\WINDOWS\system32\spool\PRINTERS

Your print job will show 2 files there Example below:
00002.SHD
00002.SPL

Delete the files located in there. There may be several of them
depending apon how many print jobs you submitted. You will have to
resubmit your print jobs all over again.
Next go back to services window and restart the spooler service

That will definitely fix it.

Apr 10, 2009 | Lexmark International Z611 Printer

1 Answer

Docs in queue won't cancel so I can print another document


turn of the printer and unlug the data cable.
go to start>>printer and faxes, open the printer queue and deleted the job.
plug in the data cable and turn on the printer

Jan 29, 2009 | HP LaserJet 1020 Printer

2 Answers

I have (4) documents to print, but it won't print. It says: 4 document(s) pending owner


To cancel a print job in Windows you can use one of the following two methods:

CANCELLING A PRINT JOB WITH THE PROGRESS METER:
When you send a print job to the printer, the Status Monitor will appear in the bottom right corner of your screen. Another printer icon for the PROGRESS METER will also appear in the taskbar while printing is taking place. This PROGRESS METER is there so you can manage print priorities or cancel print jobs.

1. Highlight the print job in the PROGRESS METER box.
2. Click on DOCUMENT and CANCEL, or, right click on the job name and left click CANCEL or DELETE.
3. Confirm cancelling the print job.

CANCELLING A PRINT JOB FROM THE PRINTERS WINDOW:
If no PROGRESS METER appears, you can access the document queue in this fashion:

1. Open START, SETTINGS, CONTROL PANEL, PRINTERS (START, CONTROL PANEL, PRINTERS and FAXES in Windows XP).
2. Right click on your Epson printer name, left click PURGE PRINT JOBS (98,ME), or CANCEL ALL DOCUMENTS (2000,XP). (Or, double-click on the printer name to see and modify the status of documents in queue.)
3. Confirm cancelling all documents.

Keep in mind that once information has been sent to the printer it resides in the spooling folders within Windows. It may a while for printing to stop as this data clears the system.

If the printer continues to print (ie multiple copies of a cancelled job, or garbled print) remove the rest of the paper from the printer and allow it to run out. Once an "out of paper" type error appears on your screen, cancel the documents. Once all print job information has deleted, reload the paper and press the paper feed button once to clear the red light and return the printer to a ready state.

Jul 16, 2008 | Epson Printer

2 Answers

Brother HL-1440


(blinking every 5 seconds) Toner Low Indicates that the toner cartridge is nearly empty. Purchase a new toner and have it ready for when Toner Empty is indicated. (solid) Toner Empty Replace the toner cartridge with a new one. User's Manual is available at the following location: http://www.brother-usa.com/Data/Documentation/Printer/User/UM_HL1440_1450_1470N.pdf Hope this helps.

Aug 22, 2007 | Brother HL 1440 Laser Printer

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