Question about Vacuums
Tips for a great answer:
We are sorry to hear you are having difficulty with your DC16. Based on
the description you provided, your machine may have a blockage or your filters
may need to be cleaned. Washing the pre-motor and post-motor filters for
your DC16 Handheld every 3 to 6 months is an important step toward ensuring
that your machine continues to function properly.
To locate the pre-motor filter:
machine from the charger
clear bin and cyclone assembly by pressing the button on the top of cyclone
assembly then separate the cyclone from the main body of the machine
filter is located underneath the vents on top of the main body assembly just
above the handle. Lift up on the small lip at the edge of these vents.
filters, including the white and blue plastic scrim, in cold water (no soap)
filters to dry at room temperature for 24 hours or more
When placing the filters back into your machine
locate the small plastic "pin" that sticks out just beneath the black motor
cover in the main body of the machine.
Be sure to position the pin in the small hole on
the blue plastic portion of the scrim and the blue sponge will face away from
the motor cover.
If following the steps above does not resolve the problem, please contact us directly, 1-866-693-9766 (US) or 0800 298 0298 (UK), so we can provide further assistance.
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