Question about Televison & Video
Check if your phone line to the receiver is working via the phone line. Make sure the receiver is correctly programmed for your phone service (outside line prefix if needed, rotary or pulse dialing.
Are updates enabled? The program guide is downloaded overnight when the receiver is off. If the unit is on, the updated information may not be downloaded. You can reset the time that this download will occur (it will turn off automatically at the scheduled time if not disabled). (Menu - 8 - 5 is the appropriate part of the menu on one receiver to set the time and enable the feature.)
You can also use the Inactivity Standby feature on some receivers to get the program guide if you leave the unit on all night. (Menu > Preferences > Inactivity Standby) By default a prompt will ask you if you want it to go to the standby mode after 4 hours of no activity (remote or front panel).
How long did you have the unit off when you rebooted it? Try leaving it unplugged for 15 seconds (no trickle power).
I hope this helps.
(if the phone line is working and the updates are enabled, contact DISH for additional troubleshooting help.)
Posted on Sep 11, 2010
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Posted on Jan 02, 2017
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