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Windows XP Home Edition on HP Pavilion a367c

My OS has crashed. i get the "we apologize for the inconvenience..." with several options (safe mode, last configured, start windows normally)available. However, as windows tries to come up, the system automatically reboots and goes back to the "we apologize for the inconvenience..." page. i spent several hours on the phone with HP technical support; there appears to be no problems with the hardware (hard drive), only the operating system. Because the OS was installed on the desktop when i purchased it, i don't have the recovery CD. Before the system crashed, i tried (unsuccessfully) to back-up my 5 years worth of personal and business data. i don't want to do a system recovery and lose this precious data. can it be saved?

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  • chrissurf May 14, 2008

    thanks, rickatnight1. unfortunately, i cannot successfully enter safe mode. and, no one i know has windows that old -- HP doesn't either (or won't send me one)... :( I greatly appreciate your quick, helpful response though!

  • chrissurf May 15, 2008

    thanks! i will take your suggestions. thanks again for your quick and thorough response.


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Are you able to successfully enter Safe Mode? Are you getting a brief blue screen before the computer restarts?

A possible solution (if you can't get into Safe Mode to further diagnose the issue) is to repair the Windows installation with a Windows XP Home CD. If you know someone with such a disk you can use that with the product key that should be on a sticker on the back of your computer. Otherwise, HP should be able to send you an XP CD since you have an authorized copy of Windows on your computer.

Posted on May 14, 2008

  • Rick White
    Rick White May 14, 2008

    Call up HP support again. I thought that there was a rule that since you owned a legal copy of Windows they were obligated to send you a CD. I could be wrong, and they may still refuse, but you do have another option.

    I hope I'm not breaking any website rules here, but since you DO have a legal copy of Windows XP that you purchased as a bundle with your hardware, you can legally download a copy from a P2P network such as bittorrent. Your proof of purchase is the sticker on the back of the machine that has your Product Key, Proof of License, and Certificate of Authenticity. Unfortunately, the administrators of this site may not agree with me, and if I am violating something I apologize. If you would like some more information about it, please email me at

    The only other option I can see for you would be to request restore CDs from HP (which will just flash a disk image to your hard-drive restoring it to factory state) or to go to a local computer store, purchase Windows XP Home (make sure it's not the upgrade version), reinstall with your old product key, not the one in the box, and then return it. Make sure the store will accept returns prior to purchasing the operating system, however.

    I hope I have provided a viable solution for you.


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