Question about Computers & Internet
My OS has crashed. i get the "we apologize for the inconvenience..." with several options (safe mode, last configured, start windows normally)available. However, as windows tries to come up, the system automatically reboots and goes back to the "we apologize for the inconvenience..." page. i spent several hours on the phone with HP technical support; there appears to be no problems with the hardware (hard drive), only the operating system. Because the OS was installed on the desktop when i purchased it, i don't have the recovery CD. Before the system crashed, i tried (unsuccessfully) to back-up my 5 years worth of personal and business data. i don't want to do a system recovery and lose this precious data. can it be saved?
Are you able to successfully enter Safe Mode? Are you getting a brief blue screen before the computer restarts?
A possible solution (if you can't get into Safe Mode to further diagnose the issue) is to repair the Windows installation with a Windows XP Home CD. If you know someone with such a disk you can use that with the product key that should be on a sticker on the back of your computer. Otherwise, HP should be able to send you an XP CD since you have an authorized copy of Windows on your computer.
Posted on May 14, 2008
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Posted on Jan 02, 2017
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