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Xerox workcentre m15i printing problem

My copies have black smudges on the sides of the paper. I have used the clean drum menu option but it did not clear up the problem.

Thanks for your help.

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Hello

on your printer it needs fuser replacement and that will take care of this problem.

Thankyou

Posted on May 15, 2008

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My M15i Xerox Workcentre is printing with a vertical line down the page


Solutions for : Vertical Black Lines on Copies When the Automatic Document Feeder and Document Glass are Used Solution : Clean the Drum
  1. Make sure there is paper loaded in the paper tray.
  2. Press the [Menu / Exit] button on the Control Panel.
  3. Press the [Up] or [Down] arrow button until 'Maintenance' is displayed on the Display Screen.
  4. Press the [Enter] button. 'Clean Drum' will be displayed.
  5. Press the [Enter] button. 'Cleaning Drum Please Wait' will be displayed and a sheet of paper will be printed. Toner (Dry Ink) particles on the Drum will be affixed to the paper.
  6. Repeat steps 1 - 5 until the page prints without any Toner particles.

Aug 13, 2011 | Xerox WorkCentre M15i Laser Printer

3 Answers

Black smudges down left side of page


How do I clean white or black spots on printed documents? Description: First make 10 to 15 copies of a blank, white sheet of paper.
If you still see the spots on printed documents after making multiple copies, clean the drum unit as follows:

  1. Remove the drum unit and toner cartridge assembly, and then remove the toner cartridge from the drum unit.
  2. Position the print sample in front of the drum unit so you will know the exact position on the drum that is causing the poor print.
  3. all-ug-19.gif
  4. Turn the black gear on the drum as you check the surface of the OPC drum.
    The OPC drum is photosensitive so do not touch it with your fingers.
  5. all-ug-20.gif
  6. When you find the substance on the drum surface that matches the print sample, gently dab the surface of the OPC drum with a cotton swab that is lightly dampened with isopropyl alcohol.
  7. Note
      • Do not use a scrubbing or wiping motion because this might damage the drum.
        all-ug-21.gif
      • Do not try to clean the surface of the OPC drum with a sharp object, such as a ball-point pen, because this might cause permanent damage to the drum unit.
  8. If the print quality still has not improved you need to install a new drum.

Dec 02, 2010 | Samsung ML 2010 Laser Printer

2 Answers

How do I get a meter reading of number of copies?


Here you go.

  1. Press the [Reports] button on the Control Panel

    m15-console-report-but.jpg

  2. Press the [Up] or [Down] arrow until 'Systems Data' is displayed on the Display Screen.
  3. Press the [Enter] button.

    The System Data list will be printed with the following information:
    • Total Page Counts: Total number of pages printed
    • CRU Prints: Number of pages printed using the current Toner (Dry Ink) Cartridge
    • Replaced Toner Counts: Number of new Toner Cartridges installed in the machine
    • Replaced Drum Counts: Number of new Drum Cartridges installed in the machine
    • Current Drum Page Counts: Number of pages printed using the current Drum Cartridge
    • Platen Scan Page Counts: Number of pages scanned using the Document Glass
    • ADF Scan Page Counts: Number of pages scanned using the Automatic Document Feeder (ADF)

Feb 10, 2010 | Xerox WorkCentre M15i Laser Printer

1 Answer

Xerox m15i copier guide broken


This sounds like the paper path guide that sends the copy by the drum modual and then to the fuser.
If the walls are stained yellow, they the "vains" plastic guides are broken and will cause paper jams. Also after the paper has been fed out of the fuser modual there are other plastic guides that might appear to be yellow in stains. these tips often break and will cause constant jams.
The door guide has to be replaces and the vertical transport may need replacing as well. You would need to get part numbers for this specific model and someone who knows how to dissasemble this machine.
End result, you may need to call Xerox for assistance.
Good luck.

Oct 16, 2009 | Xerox WorkCentre M15i Laser Printer

2 Answers

Xerox WorkCentre M15i, 1" streak/smudge on left edge.


It's probably coincidence, the problem is probably your drum unit, and it probably had nothing to do with being exposed to the light unless you had it out in direct sunlight, regular indoor lighting will not hurt the drum.

Apr 19, 2009 | Xerox 5100 Copier

4 Answers

I wish to read the total copy count on Xerox WorkCentre M15i


You have to print out the meter report.
  1. Press the [Reports] button on the Control Panel

    m15-console-report-but.jpg

  2. Press the [Up] or [Down] arrow until 'Systems Data' is displayed on the Display Screen.
  3. Press the [Enter] button.

    The System Data list will be printed with the following information:
    • Total Page Counts: Total number of pages printed
    • CRU Prints: Number of pages printed using the current Toner (Dry Ink) Cartridge
    • Replaced Toner Counts: Number of new Toner Cartridges installed in the machine
    • Replaced Drum Counts: Number of new Drum Cartridges installed in the machine
    • Current Drum Page Counts: Number of pages printed using the current Drum Cartridge
    • Platen Scan Page Counts: Number of pages scanned using the Document Glass
    • ADF Scan Page Counts: Number of pages scann

Apr 19, 2009 | Xerox WorkCentre M15i Laser Printer

1 Answer

Workcentre XD125F


Waste ink reservoir is probably full. Needs to be emptied.
Hope this helps. Bud

Jan 26, 2009 | Xerox WorkCentre XD125F All-In-One Laser...

1 Answer

Xerox WorkCentre M15i squeals when printing and copying.


Do not only lubricate metal shafts, but promptly lubricate the "pulleys" on the right and left side.  the will look very similar to a wheek and pulley mechanism.  The squeal happens when one "bar" connects two "wheels" and one side moves faster than the other.

Jan 23, 2009 | Xerox WorkCentre M15i Laser Printer

2 Answers

Cleaning the Xerox Workcentre Pro 575


More than likely, you have a bad toner cartridge.

Nov 12, 2008 | Xerox WorkCentre Pro 555 Plain Paper Laser...

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Dirty Edges


I'm sorry to tell you, this is likely a drum issue.

You probably need to have a certified engineer examine the machine.

Have you tried speaking with the local service center to see if they have experienced similar issues? It might be free information.

Erik.

May 13, 2008 | Xerox WorkCentre XD120F Laser Printer

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