Question about Acer Aspire 5500 5570-2609 Laptop

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Acer 5570Z audio driver no sound


(my system was installed with vista, I had a friend who reinstalled xp as vista is a pain! now I have no sound!)

I have downloading the correct audio drivers from the acer websites. The audio driver nothing happens still no sound? Also the Realtek HD program is only available with vista to download not an xp version.

Please Help!

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  • koonwaiyou May 15, 2008

    Hi All,

    Sorry I"ve tried to installing KB888111 this still this has not worked. When updating driver with wizard indicating the KB888111 file, an error message comes up advising this has not passed windows logo testing to verify its compatibility??? continue anyway or stop installation. When choosing continue anyway it shuts my laptop down with the following message:

    Problem detected and windows has been shut down to prevent damage to your computer.

    Technical Information: stop 0x0000007E etc???

    RtkHDAud.sys address this is confusing??

    Any suggestions?



  • Anonymous Mar 13, 2014

    Acer 4750g


2 Answers

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I will help you

1st step :: is to format your os driver

2nd step :: the first driver installed in your computer is audio driver

follow the steps and you will then reboot and then your computer will ask you for another driver installation and you still inserting your drivers CD and your computer will take the step in driver installation and then enjoy the sound

my goal is to install the audio driver first of all

**may be your copy of winxp or vista are not compatible with this audio driver installation

try winxp sp2 original version
and also original vista

try to call me at
if my opinion is right

bye bye

Posted on May 14, 2008

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  • 77 Answers

Try searching on google for KB888111. It's a microsoft software that is for the HD Audio bus that corrects a lot of problems.  Run driver update and point to the software you downloaded for 888111 and then install the software for the audio.

Posted on May 14, 2008

  • Jason May 16, 2008

    Uninstall the device all together, reboot and the hardware wizard will come up. Install the 888111 xp driver and then the realtek one again.

    That stop error (and BSoD I assume) shouldn't occur, but may be because you were installing it on top of the realtek before. If it doesn't work from scratch like this, we'll work to further diagnose your machine.


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