Question about Acer Aspire 5500 5570-2609 Laptop

2 Answers

Acer 5570Z audio driver no sound


(my system was installed with vista, I had a friend who reinstalled xp as vista is a pain! now I have no sound!)

I have downloading the correct audio drivers from the acer websites. The audio driver nothing happens still no sound? Also the Realtek HD program is only available with vista to download not an xp version.

Please Help!

Posted by on

  • koonwaiyou May 15, 2008

    Hi All,

    Sorry I"ve tried to installing KB888111 this still this has not worked. When updating driver with wizard indicating the KB888111 file, an error message comes up advising this has not passed windows logo testing to verify its compatibility??? continue anyway or stop installation. When choosing continue anyway it shuts my laptop down with the following message:

    Problem detected and windows has been shut down to prevent damage to your computer.

    Technical Information: stop 0x0000007E etc???

    RtkHDAud.sys address this is confusing??

    Any suggestions?



  • Anonymous Mar 13, 2014

    Acer 4750g



2 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I will help you

1st step :: is to format your os driver

2nd step :: the first driver installed in your computer is audio driver

follow the steps and you will then reboot and then your computer will ask you for another driver installation and you still inserting your drivers CD and your computer will take the step in driver installation and then enjoy the sound

my goal is to install the audio driver first of all

**may be your copy of winxp or vista are not compatible with this audio driver installation

try winxp sp2 original version
and also original vista

try to call me at
if my opinion is right

bye bye

Posted on May 14, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert who has answered 20 questions.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

  • Expert
  • 77 Answers

Try searching on google for KB888111. It's a microsoft software that is for the HD Audio bus that corrects a lot of problems.  Run driver update and point to the software you downloaded for 888111 and then install the software for the audio.

Posted on May 14, 2008

  • Jason May 16, 2008

    Uninstall the device all together, reboot and the hardware wizard will come up. Install the 888111 xp driver and then the realtek one again.

    That stop error (and BSoD I assume) shouldn't occur, but may be because you were installing it on top of the realtek before. If it doesn't work from scratch like this, we'll work to further diagnose your machine.



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I reinstalled my vista and dont have drivers to my acer aspire 5570z . the sticker on the notebook says 5570 2609

The following website contains all drivers that you require:

Click on

Select your operating system from the drop-down box

Jul 04, 2009 | Computers & Internet

2 Answers

No sound

Download and unzip this file to your desktop and execute Setup and reboot your computer, at reboot you'll have sound. If you have windows vista use this link: If you have windows xp use this link: Regards.

Jun 15, 2009 | Compaq Audio card Sound Card

1 Answer

After installing XP pro on a Acer t180 that had Vista basic on it to start have lost the sound. Hardware device manager shows no driver installed for audio device on hd audio bus, under heading Sound...

Hi there,

dont worry your not the only person that has had this problem i had it too along with others,

theres no ways round it, either go to the acer website and download the drivers, or simply reinstall vista.

downloading the drivers may not work, as the hardware ay be built for vista.

hope this helps


Apr 30, 2009 | Acer Aspire™ T180 PC Desktop

5 Answers

Fix high definition audio decice acer 5610

i need the Intel 82801G (ICH7 Family) High Definition Audio Controller (rev 02) driver for my acer 5610z notebook please

Apr 25, 2008 | Acer Aspire 5610 Notebook

9 Answers

Drivers for acer aspire 5570z

i need all drivers for acer aspire 5570z driver for win xp

Mar 26, 2008 | Acer Aspire 5500 5570-2609 Laptop

Not finding what you are looking for?
Acer Aspire 5500 5570-2609 Laptop Logo

588 people viewed this question

Ask a Question

Usually answered in minutes!

Top Acer Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18411 Answers

Mohammed Ebrahim M
Mohammed Ebrahim M

Level 3 Expert

635 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Are you an Acer Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides