Question about Kenmore HE2 Plus Front Load Washer
It is a dispenser system error as manifested by the failure of the fabric softener and the bleach to be dispensed. The dispenser motor fails to divert water into these compartments. Remove the screws attaching the top panel to the rear of the machine then slide the panel rearward and off the cabinet. Check mechanical linkage from the dispenser motor to the top of the dispenser. replace the mechanical linkage if it has any scratch.
Check also to make sure wire harness connections between the dispenser motor and the central control unit (CCU) are not broken or wires detached and connector internal pins are visible.
Perform the manual diagnostic test, with the top panel removed, for the dispenser motor to check its operation. Select and remember any one key except PAUSE/CANCEL and follow these: press and hold the key for 4 seconds, release it for 4 seconds, press and hold the key for 4 seconds, release it for 4 seconds, press and hold the key for 4 seconds, release it for 4 seconds, press and hold the key for 4 seconds then release.
The door locks to signal the start of the diagnostics test. Press the same button you selected above to advance to the dispenser system test. Press Pause/Cancel to exit the test. Post back the result.
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Posted on Sep 11, 2010
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Posted on Jan 02, 2017
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The control for the washer likely detected a problem. The failure code will not be displayed on all models of washers. You can recall the error code by using this procedure:
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