Question about HP Photosmart C5180 All-In-One InkJet Printer

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The message is Ink System Failure although I have just installed and reinstalled all new ink cartridges. the machine will not turn off with the power button. I unplug the power source, but it comes back on with the same message. nothing wil make it print. Help!

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The problem will not be solve by just unplugging the power cord and plug in again. It will need to be reset to clear the error in your printer.

Follow these steps to make it work normal again.
1. While your printer is on.. disconnect the usb cable from the back of your printer.
2. Remove the cartridges.
3. Wait until the message "Insert Cartridge" display on the control panel.
4. Disconnect the power cord from the back of the printer.
5. Wait for 60 seconds.
6. Plug the power cord at the back of the printer...If printer does not automatically on..press the "Power" button.
7. Reinsert the cartridge and close any open doors of the printer.
8. If prompted to Calibrate, do so..
9. Reconnect the usb at back of the printer...and try printing again..

Please don't forget to rate this answer.
Thank you for using Fixya.

Posted on Sep 11, 2010

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Ink system failure


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The c309g HP Photosmart premium printer says ink system failure what could be the problem and solution?


Are you getting any error messages?

The ink system can fail if the cartridges in the printer are installed incorrectly, if the ink in the cartridge is low or out, or if the cartridges are damaged or not correctly vented.
try to follow the given steps...
--Replace empty or low cartridges
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**If you need any technical help on printer then you can reach at http://www.vtechsquad.com/printer-support/

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Ink system failure, everything was fine, i put new ink in just like i have many times before and now it won't print anything, it keeps telling me ink system failure on the monitor


This error usually means you are at the end of the life on the printhead or the printhead assembly has a defect causing it to stop working. You can try removing all of the cartridges with the machine on. once they have all been removed unplug the power cord from the socket (be sure printer is still on!) wait about 30sec-1min. then plug back in. the display will Read out of ink install and an icon for each missing color. Reinstall all cartridges and close cover. it will take a minute or 2 for it to cycle and prime the ink. The display should read ink Sysytem Failure, power down machine. Press Power button to shut down, leave for another 30sec. and then turn back on. If the error displays again you will have to contact HP for in warranty service or replacement options. Note: if you are out of Warranty it is a good idea to shop for a new printer via Costco, Walmart, or an Office Supply Store, it will save you $$$
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My Brother MFC-685CW Printer Wireless doesn't recognise a new colour cartridge despite having cleaned the printer head. It also is not recognised by the PC despite reloading it. Help!! Troubleshooter...


If the message "NO CARTRIDGE" remains on the LCD after you have installed the ink cartridge(s), it is possible another ink cartridge is empty and needs to be replaced or one or more of the cartridges are not installed properly. Complete the following steps:
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    1a. If the display continues to show NO CARTRIDGE, verify the cartridges are installed properly by uninstalling and reinstalling all four ink cartridges. Follow Steps 2a through 2f.


    1b. If "INK EMPTY XXXXX" (Xs = color, i.e. INK EMPTY CYAN) is displayed on the LCD, the specified ink cartridge is empty and needs to be replaced. Follow Steps 2a through 2f.

  2. To resolve an INK EMPTY message or to confirm the ink cartridges are installed properly, complete the following steps:

    2a. Open the ink cartridge cover. Pull the lock release lever(s) down and take out the ink cartridge(s). While you have the ink cartridge(s) out of the machine, verify the cartridge(s) are genuine Brother supplies with the Brother logo embossed into the side of cartridge.

    ink_replace03.gif

    2b. Reinstall the ink cartridge(s). Lift and push the lock release lever(s) until it clicks into place and close the ink cartridge cover.



    ink_replace04.gif

    2c. The LCD may then display:

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    2d. After all the correct selections are made, the machine will then enter a cleaning cycle.


    2e.If the display again shows INK EMPTY XXXX, go back to Step 2 and follow the instructions to install a NEW ink cartridge.


    2f.If the machine did not enter a cleaning cycle and the display continues to show NO CARTRIDGE after reinstalling new genuine Brother ink cartridges, your machine may require service.
If your computer is not recognizing the printer you should uninstall and reload the drivers. You might consider downloading a new driver for your operating system from this site:

http://welcome.solutions.brother.com/bsc/public/us/us/en/faq/faq_list.html?reg=us&c=us&lang=en&prod=mfc685cw_us_as&Cat=112

I recommend bookmarking thihs site for future reference.

I hope this is helpful. :)

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Turn off the machine using the power button, unplug the power cord from the back of the machine, remove the ink cartridges, wait 2 min, press the power button to turn on the machine, wait until the printer prompts that the ink cartridges are missing, then reinstall the ink cartridges. If this doesn't fix the problem you may have to re-prime ink through the system. There is a good explanation of how to do this at http://www.ccl-la.com/blog/index.php/hp-photosmart-ink-system-failure-1/.

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  1. Press the On button to turn the printer off.
  2. Unplug the power cord from the back of the printer.
  3. Remove all the ink cartridges.
  4. Wait two minutes.
  5. Plug the power cord into the back of the printer.
  6. Press the On button to turn the printer on.
  7. Install the ink cartridges when prompted.
If the error code does not display, the issue is resolved.

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  5. Plug the power cord into the back of the printer.
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