Question about Dyson DC14 All floors Bagless Upright Cyclonic Vacuum
Also...doublecheck that your floor setting is on "Carpet"...the brush doesn't turn when it's on "Bare Floors".
Posted on Nov 17, 2010
Sounds like a broken belt may have been pulled up into the machine. Plan on replacing the belt and cleaning the beater brush. Remove the beater brush and clean off all debris, especially at both ends. You will find a square(?) piece at each end of the beater brush that holds it in place. This need to turn freely. Put a little WD40 on these where the center rod of the beater brush enters the small holders and turn by hand until they turn freely. Once this is done, assemble with new belt if needed, making sure the belt is put on properly.
Posted on Sep 12, 2010
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Posted on Jan 02, 2017
Yes I had the same problem on my animal Dysom. There is a button on the top of the dysom that turns the cacuum on. Right beside that button is another one that turns on and off the brush!!! Good luck!!! I accidently one day bumped that button and couldn't get my brush to work but after troubleshooting it, that was my solution.
Posted on Jan 24, 2009
If the DC18 has a proteted belt then it will have to be replaced by a Dyson engineer or repairer. If the cleaner has a removable sole plate where the beater bar is then remove it and replace the belt - sounds like the belt has snapped and needs to be replaced. if your DC18 is still relatively new it should still be under guarantee.
Posted on Mar 27, 2009
Hi there Alison, it's Jack at Dyson.
DC24 is equipped with a safety device which shuts off the brush bar if something jams it - for example, a shoelace or a rug fringe. From what you've described, it sounds like your machine may just need resetting. This is simple to do if you follow the steps shown in our online Support guide:
You may also find the video below useful. Make sure that before you test the machine, you've reclined it into the vacuuming position, because the brush bar will never rotate when the machine is standing upright.
I'm confident this will resolve the issue, but if you'd like any further assistance, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).
Dyson Online Customer Support
Posted on Dec 06, 2012
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