Question about Canon PIXMA MX870 Wireless Office All-in-One InkJet Printer

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Faxing out with my Canon MX870 - always get printed report at end of attempt saying "line busy." Phone line is working (plugged landline into wall jack to test). Called fax # to verify it was NOT busy. Phone cord tested and works fine. Only tried faxing out twice since i bought it and neither time worked. First time had someone standing next to their fax while I was trying to send it -no success. Fax scans fine,dials out fine,beeps with the rings but never an "answer" on the other end. I don't kno what else to try. Ron

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6ya6ya
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Posted on Jan 02, 2017

  • 3422 Answers

SOURCE: no dial tone

hi,

Buisy signal indicates that there is problem with your connection.Please try unpluging all the cable connections and wait for 30min and then plug them all back and make sure that all the cables are connected firmly.

Goodluck,
Please dont forget to rate the solution.

Posted on Apr 11, 2008

  • 1 Answer

SOURCE: faxing using voip phone service

We found out that the machine requires a dedicated analog line, so we won't be able to use it on a voip system.

Posted on Jun 17, 2008

colliewob
  • 778 Answers

SOURCE: can't send or receive faxes on my Canon MF 6550

have you just changed over to dsl from standard modem when i had this problem it was because to fax out/in i needed a standard 56kb modem to do so as dsl does not go through the normal phone lines and cannot connect to standard phones which is what fax machines are on

Posted on Jul 28, 2008

  • 1 Answer

SOURCE: trouble faxing

how do i send a fax

Posted on Nov 25, 2008

  • 7 Answers

SOURCE: Cannot receive faxes on Canon Pixma MX870, but can send faxes

I was searching for an answer to this to make sure my new MX870 is correctly set to receive faxes. Here's one answer I came across:

First set Tel-Priority, turn off incoming ring, turn on manual/auto switch, then check how many seconds it takes for your answering machine to come on, and set it a couple of seconds after that. This should do the trick.

Posted on Oct 03, 2010

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1 Answer

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Plug one end of the cord into the wall jack for the phone, and the other end into the machine in the jack labeled LINE usually on the back or side of the machine toward the back. Let me know if you need further assistance.

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Plug the phone cord into the LINE port

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I had the same problem. Solution? I will sound stupid, but it worked for me. Check every phone cable. Unplug and replug it. I solved my problem by making my connections simpler. I think, one of my splitter was faulty.

I still not understand why. I tried to fax without any phones plug-on and it was not working neither.

I'm with "videotron.ca" for my phone line and I unplugged the line from the modem too, then replug it. Maybe it was just that!

A lot of people seem to have this problem. I called Canon twice and they made me change some setting in my printer but their solutions was not working. I put all the setting back to what they was and it still working now.

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1 Answer

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those noises you hear are line noises via your phone line, not machine related but they wreak havoc on faxing. first you need to replace the actual line connecting the fax machine to the wall. If this doesn't fix the problem then have your phone lines tested. also make sure your machine is set for digital or analog service, depending on which you have. Good Luck.

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1 Answer

Fax


To test your fax setup
1 Press Setup.
2 Press 6, and then press 5.
This displays the Tools menu and then selects Run Fax Test.
The HP all-in-one displays the status of the test on the color graphics display and prints a report.

3 Review the report.
– If the test passes and you are still having problems faxing, check the fax
settings listed in the report to verify the settings are correct. A blank or
incorrect fax setting can cause faxing problems.
– If the test fails, review the report for information on how to fix any problems
found. For more information, you can also see the next section, The fax test
failed.
4 Press OK to return to the Setup Menu.

Make sure you used the phone cord supplied in the box with your HP all-in-one
to connect to the telephone wall jack. One end of this special 2-wire phone
cord should be connected to the port labeled "1-LINE" on the back of your
HP all-in-one and the other end to your telephone wall jack

This special 2-wire cord is different from the more common 4-wire phone cords
you might already have in your home or office. Check the end of the cord and
compare it to the two types of cords shown below.

If you used the 4-wire phone cord, disconnect it, find the supplied 2-wire cord,
and then connect the 2-wire cord to the port labeled "1-LINE" on the back of
your HP all-in-one. For more information on connecting this phone cord and
setting up your HP all-in-one for faxing, see Fax setup.
If the supplied phone cord is not long enough, you can extend it. For
information see The phone cord that came with my HP all-in-one is not long
enough.
● Try connecting a working phone and phone cord to the telephone wall jack
that you are using for the HP all-in-one and check for a dial tone. If you do not
hear a dial tone, contact your telephone company and have them check the
line.
● Other equipment, which uses the same phone line as the HP all-in-one, might
be in use. For example, you cannot use your HP all-in-one for faxing if an
extension phone is off hook, or if you are using your PC modem to send an email
or access the Internet.
● The phone line connection might be noisy. Phone lines with poor sound quality
(noise) can cause faxing problems. Check the sound quality of the phone line
by plugging a phone into the telephone wall jack and listening for static or
other noise. If you hear noise, turn Error Correction Mode (ECM) off and try
faxing again. For information, see Use error correction mode. If the problem
persists, contact your telephone company.
● If you are using a digital subscriber line (DSL) service, make sure that you
have a DSL filter connected or you will not be able to fax successfully. The
DSL filter removes the digital signal and allows your HP all-in-one to
communicate properly with the phone line. Obtain a DSL filter from your DSL
provider. If you already have a DSL filter, make sure it is connected correctly.
Make sure your HP all-in-one is not connected to a telephone wall jack that is
set up for digital phones. To check if your phone line is digital, connect a
regular analog phone to the line and listen for a dial tone. If you do not hear a
normal sounding dial tone, it might be a phone line set up for digital phones.
● If you are using either a private branch exchange (PBX) or an integrated
services digital network (ISDN) converter/terminal adapter, make sure the
HP all-in-one is connected to the port that is designated for fax and phone
use. Also, make sure that the terminal adapter is set to the correct switch type
for your country/region, if possible.
Note that some ISDN systems allow you to configure the ports for specific
phone equipment. For example, you might have assigned one port for
telephone and Group 3 fax and another port for multiple purposes. If you
continue to have problems when connected to the fax/phone port, try using the
port designated for multiple purposes; it might be labeled "multi-combi" or
something similar. For information on setting up your HP all-in-one with a PBX
phone system or ISDN line

you may also refer to the manual for this unit here
if you go there please refer to page 82 of the manual or chapter 10

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1 Answer

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Do you have a DSL or other digital phone line?

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Do you have a filter on the line? Also make sure the phone line from the wall is plugged into the jack in the back of the machine marked "line" and not "phone"

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1 Answer

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Make sure the phone cord from the wall is plugged into the port in the back of the machine labeled "line" and NOT "phone"

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