Question about Bosch WFVC5400UC Washer

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Our Bosch WFVC5400 washer displayed an E:13 code. After opening the trap, we found 6 quarters which we thought were the culprit that initiated the code. We opened the door by pulling on the string, cleaned the trap, strainers, made sure supply hose is not kinked, turned water and power back on. We then tried to start a new cycle but no water enter the machine. Please help. We bought this washer new and it's only 6 months old.

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Posted on Jan 02, 2017

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Sheikhtijani
  • 1284 Answers

SOURCE: My Bosch front loading washer is flashing E:13 and won't open

Hi, i had an E-13 error code on my Bosch 500 series washer. The drain pump impeller was plugged. Access the drain impeller at the bottom front right corner. Just put a pen in the hole and turn the cover. Then you need to manually drain the washer. I used a shop vac by just turning the cap until it started to leak and vacuum the water as it comes out, this takes quite a while. When you get it drained you can take the cap completely off. When I did I found a wipe in the impeller. I took it out and put it back together and the washer worked just as before.

Take care

Posted on Jun 13, 2010

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Macmarkus
  • 2605 Answers

SOURCE: Problem Bosch front loader washer model#

Hello, Welcome to FixYa.

Hopefully the info below will supply you with the assistance to get the door open for now at least...and a little more with some luck.

The door typically locks as a result of the unit failing to drain, also the E13 kind of one in the same...usually.


**Unplug the washer from the wall or turn off the breaker before attempting any repairs**

  1. Locate the round door on the front of the machine (about 6" in diameter, lower right corner) macmarkus_26.jpg
  2. Find a drill bit or small screwdriver that fits in the hole in the round door.

macmarkus_30.jpg


3. Insert the bit into the hole in the door. It will push in a tab, it doesn't take much force. Rotate the hole (clockwise) to 6'oclock and it should come free. (the edges are very sharp so be careful).


4. Once the door is out of the way you'll be greeted by a 3-4" plastic cap with wings so you can unscrew it by hand or with the aid of pliers.


macmarkus_32.jpg


**NOTE - you should also see a ring attached, if you pull this the door should unlatch, but getting the water out first if present is usually a good plan


macmarkus_31.jpg


Once the door is open and you've removed the items you wanted. Unplug the washer for 20minutes or so ( or short the the cord that plugs in the wall...while it's unplugged, to discharge the capacitor thus clearing the memory in the control ) and then plug it in again, to see if the control "resets".

**It's possible the pump has failed or the check ball/back flow is obstructed or "gummed up" but you'll need to try these things fist as the later is a little (or a lot, depends on ones ability) involved to address. Yellow arrow...disregard the orange arrow**

macmarkus_465.jpg

Let me know if you require further assistance and if not and this solves your problem, please rate the solution I provided accordingly.

Thank you for coming to "FixYa" and good luck.

Regards,

Macmarkus :)

Posted on Apr 16, 2011

  • 57 Answers

SOURCE: I have a Bosch nexxt

Check for voltage to the water valve when starting wash cycle. If no voltage replace main control.

Posted on Jun 03, 2011

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1 Answer

Bosch front load washer code E13 comes on


Bosch E-13 error code is a drain timeout code. This means the pump has run a certian amount of time without fully draining itself.

This could be anything from a clogged drainline in your home to a clogged drainline in the machine, your pump is clogged, pump is burned up, no power to the pumpetc. Most of the time its either something jammed in the pump, or its burned up (from something being jammed in it).

If your model has a filter on the front of the machine, put down plenty of towels and slowly undo the filter. Water will come out. Check to see if its blocked or if the outlet hose is blocked.

The same E13 code on the WFMC series Bosch washer`s refer to a drainage problem, as you may or may not already know. (or in Bosch terms pump time exceeded). Anyway, here`s the most likely way to remedy a E13 code.

Get some towels and if possible a wet/dry vac. If the machine drained, it won't be too bad. If your machine is stuck full of water, that sucks...hopefully you won't get too wet. ( maybe you`re lucky enough to be close to a floor drain )

1. Locate the round door on the front of the machine (about 6" in diameter, lower right corner)
2. Find a drill bit or small screwdriver that fits in the hole in the round door.
3. Insert the bit into the hole in the door. It will push in a tab, it doesn't take much force. Rotate the hole (clockwise) to 6'oclock and it should come free. (the edges are very sharp so be careful).
4. Once the door is out of the way you'll be greeted by a 3-4" plastic cap with wings so you can unscrew it by hand. ( you should also see a red ring with a string attached, if you pull this the door should unlatch, but getting the water out first is usually a good plan ) There is a small collector lip at the bottom of the cap, that is where you can hold the wet/dry vac to catch the water. Unscrew slowly so you don't get flooded, until it is unscrewed all the way out
5. Now pull out the trap and visually inspect the inside of the pump as well as the filter/trap. Hopefully you'll find the item/debris that initiated the error code.
6. After removing any debris or obstruction`s re-install the button trap/lint filter and plug the washer in to power or reset the breaker and give it a test.
7. Run a load and watch for leaks. Leave the pump access door off until you are sure you screwed the cap in tight and there are no leaks.

Ultimately you may have a faulty drain pump, but I would certainly start by performing the things I listed first.

Hope this helps (remember to rating this answer and leave us a testimonial comment)..

Oct 11, 2011 | Bosch WFVC5400UC Washer

2 Answers

E 13 error code


Hello Eric, welcome to FixYa.

The E13 error code on most series Bosch including the "Nexxt" series washer`s refer to a drainage problem, as you may or may not already know. ( or in Bosch terms "pump time exceeded" )

Anyway, here`s the most likely way to remedy a E13 code.

**Unplug the washer from the wall or turn off the breaker before attempting any repairs, and a pair of mechanics gloves are recommended due to extremely sharp edges...safety first**

Get some towels and if possible a wet/dry vac. If the machine drained, it won't be too bad. If your machine is stuck full of water that is typically the reason for a locked door, that sucks...hopefully you won't get too wet. ( maybe you`re lucky enough to be close to a floor drain )
  1. Locate the round door on the front of the machine (about 6" in diameter, lower right corner) macmarkus_26.jpg
  2. Find a drill bit or small screwdriver that fits in the hole in the round door.
macmarkus_30.jpg

3. Insert the bit into the hole in the door. It will push in a tab, it doesn't take much force. Rotate the hole (clockwise) to 6'oclock and it should come free. (the edges are very sharp so be careful).

4. Once the door is out of the way you'll be greeted by a 3-4" plastic cap with wings so you can unscrew it by hand. ( you should also see a green ring with a string attached, if you pull this the door should unlatch, but getting the water out first is usually a good plan )

There is a small collector lip at the bottom of the cap, that is where you can hold the wet/dry vac to catch the water. Unscrew slowly so you don't get flooded, until it is unscrewed all the way out

5. Now pull out the trap and visually inspect the inside of the pump as well as the filter/trap. Hopefully you'll find the item/debris that initiated the error code.macmarkus_28.jpg


macmarkus_29.jpg


6. After removing any debris or obstruction`s re-install the button trap/lint filter and plug the washer in to power or reset the breaker and give it a test.

7. Run a load and watch for leaks. Leave the pump access door off until you are sure you screwed the cap in tight and there are no leaks.

Ultimately you may have a faulty drain pump, but I would certainly start by performing the things I listed first.

Let me know if you require further assistance and if not and this solves your problem, please rate the solution I provided accordingly.

Thank you for coming to "FixYa" and good luck.

Regards,

Macmarkus :)

Sep 26, 2011 | Bosch 3.81 cu ft WFMC530 1UC Nexxt 500...

1 Answer

Bosch E13 error on washer - shows e-13 and door will not open.


Hello & Welcome to FixYa

E13 error in your Bosch WFMC washer is a drain error and is displayed when the drain time exceeds & the washer is unable to drain so the door won't open sometimes when this error is displayed. You will have to clean the drain trap in the bottom right hand corner. You can stick a straighten paper clip in the access panel located inside the front bottom panel through the whole and then turn the access panel counter clockwise to unscrew the plastic drain cap behind it. After everything is cleaned and the error returns then replacing the drain pump is recommended repair. Please get back to me if you have any other questions.

Kevin

Jul 30, 2011 | Bosch Nexxt 300 Series WFMC2201UC

1 Answer

We have error code E:13; and can't get the door open .. can you assist?


Hello, welcome to FixYa.

The E13 error code on most series Bosch washer`s refer to a drainage problem, as you may or may not already know. ( or in Bosch terms "pump time exceeded" )

Anyway, here`s the most likely way to remedy a E13 code.

**Unplug the washer from the wall or turn off the breaker before attempting any repairs, and a pair of mechanics gloves are recommended due to extremely sharp edges...safety first**

Get some towels and if possible a wet/dry vac. If the machine drained, it won't be too bad. If your machine is stuck full of water that is typically the reason for a locked door, that sucks...hopefully you won't get too wet. ( maybe you`re lucky enough to be close to a floor drain )
  1. Locate the round door on the front of the machine (about 6" in diameter, lower right corner) macmarkus_26.jpg
  2. Find a drill bit or small screwdriver that fits in the hole in the round door.
macmarkus_30.jpg
3. Insert the bit into the hole in the door. It will push in a tab, it doesn't take much force. Rotate the hole (clockwise) to 6'oclock and it should come free. (the edges are very sharp so be careful).

4. Once the door is out of the way you'll be greeted by a 3-4" plastic cap with wings so you can unscrew it by hand. ( you should also see a green ring with a string attached, if you pull this the door should unlatch, but getting the water out first is usually a good plan )

There is a small collector lip at the bottom of the cap, that is where you can hold the wet/dry vac to catch the water. Unscrew slowly so you don't get flooded, until it is unscrewed all the way out

5. Now pull out the trap and visually inspect the inside of the pump as well as the filter/trap. Hopefully you'll find the item/debris that initiated the error code.macmarkus_28.jpg


macmarkus_29.jpg

6. After removing any debris or obstruction`s re-install the button trap/lint filter and plug the washer in to power or reset the breaker and give it a test.

7. Run a load and watch for leaks. Leave the pump access door off until you are sure you screwed the cap in tight and there are no leaks.

Ultimately you may have a faulty drain pump, but I would certainly start by performing the things I listed first.

Let me know if you require further assistance and if not and this solves your problem, please rate the solution I provided accordingly.

Thank you for coming to "FixYa" and good luck.

Regards,

Macmarkus :)









Jun 12, 2011 | Bosch 3.81 cu ft WFMC530 1UC Nexxt 500...

1 Answer

Error code e 13


Hello,

Welcome to FixYa.

The E13 error code on the WFMC series Bosch washer`s refer to a drainage problem, as you may or may not already know. ( or in Bosch terms "pump time exceeded" )

Anyway, here`s the most likely way to remedy a E13 code.

**Unplug the washer from the wall or turn off the breaker before attempting any repairs**

Get some towels and if possible a wet/dry vac. If the machine drained, it won't be too bad. If your machine is stuck full of water, that sucks...hopefully you won't get too wet. ( maybe you`re lucky enough to be close to a floor drain )
  1. Locate the round door on the front of the machine (about 6" in diameter, lower right corner) macmarkus_26.jpg
  2. Find a drill bit or small screwdriver that fits in the hole in the round door.
macmarkus_30.jpg
3. Insert the bit into the hole in the door. It will push in a tab, it doesn't take much force. Rotate the hole (clockwise) to 6'oclock and it should come free. (the edges are very sharp so be careful).

4. Once the door is out of the way you'll be greeted by a 3-4" plastic cap with wings so you can unscrew it by hand. ( you should also see a red ring with a string attached, if you pull this the door should unlatch, but getting the water out first is usually a good plan )

There is a small collector lip at the bottom of the cap, that is where you can hold the wet/dry vac to catch the water. Unscrew slowly so you don't get flooded, until it is unscrewed all the way out

5. Now pull out the trap and visually inspect the inside of the pump as well as the filter/trap. Hopefully you'll find the item/debris that initiated the error code.macmarkus_28.jpg


macmarkus_29.jpg
6. After removing any debris or obstruction`s re-install the button trap/lint filter and plug the washer in to power or reset the breaker and give it a test.

7. Run a load and watch for leaks. Leave the pump access door off until you are sure you screwed the cap in tight and there are no leaks.

Ultimately you may have a faulty drain pump, but I would certainly start by performing the things I listed first.

Let me know if you require further assistance and if not and this solves your problem, please rate the solution I provided accordingly.

Thank you for coming to "FixYa" and good luck.

Regards,

Macmarkus :)

Nov 14, 2010 | Bosch Nexxt Premium WFMC6400UC Front Load...

1 Answer

Error Code 4 and door won't open


Hello,

Welcome to FixYa.

According to Bosch this is what the error means ( as taken from my bosch service manual )

Er:04
Door actuation defective
Triac defective,
Door relay stuck
- replace control


However, this can also be initiated by a washer which did not drain or spin properly ( error 13 ) and then the door has been attempted to open.

I would suggest you try this before resigning to needing a new control...

**Unplug the washer from the wall or turn off the breaker before attempting any repairs**

Get some towels and if possible a wet/dry vac. If the machine drained, it won't be too bad. If your machine is stuck full of water, that sucks...hopefully you won't get too wet. ( maybe you`re lucky enough to be close to a floor drain )

  1. Locate the round door on the front of the machine (about 6" in diameter, lower right corner)
  2. Find a drill bit or small screwdriver that fits in the hole in the round door.
  3. Insert the bit into the hole in the door. It will push in a tab, it doesn't take much force. Rotate the hole (clockwise) to 6'oclock and it should come free. (the edges are very sharp so be careful or wear heavy/thick gloves).
  4. Once the door is out of the way you'll be greeted by a 3-4" plastic cap with wings so you can unscrew it by hand. ( you should also see a red ring with a string attached, if you pull this the door should unlatch, but getting the water out first is usually a good plan ) There is a small collector lip at the bottom of the cap, that is where you can hold the wet/dry vac to catch the water. Unscrew slowly so you don't get flooded, until it is unscrewed all the way out. It will resemble this image...
d4d1766.jpg
5. Now pull out the trap and visually inspect the inside of the
pump as well as the filter/trap. Hopefully you'll find the item/debris that initiated the error code.

6. After removing any debris or obstruction`s re-install the button trap/lint filter and plug the washer in to power or reset the breaker and give it a test.

7. Run a load and watch for leaks, provided the error has cleared.

Leave the pump access door off until you are sure you screwed the cap in tight and there are no leaks.

Ultimately you may have a faulty control, but I would certainly start by performing the things I listed first.

Let me know if you require further assistance and if not and this indeed solves your problem, please rate the solution I provided accordingly.

Thank you for coming to "fixya" and good luck.

macmarkus :)





Aug 23, 2010 | Bosch 3.81 cu ft WFMC530 1UC Nexxt 500...

1 Answer

Code 13 problem, how do I get the small round access door to open to get to the pump filter?


Hello,

Welcome to FixYa.

The E13 error code on the WFMC series Bosch washer`s refer to a drainage problem, as you may or may not already know. ( or in Bosch terms "pump time exceeded" )

Anyway, here`s the most likely way to remedy a E13 code.

**Unplug the washer from the wall or turn off the breaker before attempting any repairs**

Get some towels and if possible a wet/dry vac. If the machine drained, it won't be too bad. If your machine is stuck full of water, that sucks...hopefully you won't get too wet. ( maybe you`re lucky enough to be close to a floor drain )
  1. Locate the round door on the front of the machine (about 6" in diameter, lower right corner)
  2. Find a drill bit or small screwdriver that fits in the hole in the round door.
  3. Insert the bit into the hole in the door. It will push in a tab, it doesn't take much force. Rotate the hole (clockwise) to 6'oclock and it should come free. (the edges are very sharp so be careful or wear chain-mail gloves).
  4. Once the door is out of the way you'll be greeted by a 3-4" plastic cap with wings so you can unscrew it by hand. ( you should also see a red ring with a string attached, if you pull this the door should unlatch, but getting the water out first is usually a good plan ) There is a small collector lip at the bottom of the cap, that is where you can hold the wet/dry vac to catch the water. Unscrew slowly so you don't get flooded, until it is unscrewed all the way out.
  5. Now pull out the trap and visually inspect the inside of the pump as well as the filter/trap. Hopefully you'll find the item/debris that initiated the error code.
  6. After removing any debris or obstruction`s re-install the button trap/lint filter and plug the washer in to power or reset the breaker and give it a test.
  7. Run a load and watch for leaks. Leave the pump access door off until you are sure you screwed the cap in tight and there are no leaks.
Ultimately you may have a faulty drain pump, but I would certainly start by performing the things I listed first.

Let me know if you require further assistance and if not and this solves your problem, please rate the solution I provided accordingly.

Thank you for coming to "fixya" and good luck.

macmarkus :)

Aug 17, 2010 | Bosch Nexxt 500 WFMC3301 Front Load Washer

1 Answer

Front door won't open. There is a code E:13 on the display. Water is still in the machine. Plugging and unplugging doesn't work.


Hello,

Welcome to FixYa.

The E13 error code on the WFMC series Bosch washer`s refer to a drainage problem, as you may or may not already know. ( or in Bosch terms "pump time exceeded" )

What you may have is either a clogged pump, improper detergent being used, ( must use "HE"/lo-sudsing detergent ) hence suds not allowing a proper drain cycle, or wires loose at the pump...the later being the least likely.

You haven`t mentioned if you`ve checked the pump...this is most likely the reason the door won`t open. It`s by design.

Anyway, here`s the most likely way to remedy a E13 code.

**Unplug the washer from the wall or turn off the breaker before attempting any repairs**

Get some towels and if possible a wet/dry vac. If the machine drained, it won't be too bad. If your machine is stuck full of water, that sucks...hopefully you won't get too wet. ( maybe you`re lucky enough to be close to a floor drain )
  1. Locate the round door on the front of the machine (about 6" in diameter, lower right corner)
  2. Find a drill bit or small screwdriver that fits in the hole in the round door.
  3. Insert the bit into the hole in the door. It will push in a tab, it doesn't take much force. Rotate the hole (clockwise) to 6'oclock and it should come free. (the edges are very sharp so be careful or wear chain-mail gloves).
  4. Once the door is out of the way you'll be greeted by a 3-4" plastic cap with wings so you can unscrew it by hand. ( you should also see a red ring with a string attached, if you pull this the door should unlatch, but getting the water out first is usually a good plan ) There is a small collector lip at the bottom of the cap, that is where you can hold the wet/dry vac to catch the water. Unscrew slowly so you don't get flooded, until it is unscrewed all the way out.
  5. Now pull out the trap and visually inspect the inside of the pump as well as the filter/trap. Hopefully you'll find the item/debris that initiated the error code.
  6. After removing any debris or obstruction`s re-install the button trap/lint filter and plug the washer in to power or reset the breaker and give it a test.
  7. Run a load and watch for leaks. Leave the pump access door off until you are sure you screwed the cap in tight and there are no leaks.
Ultimately you may have a faulty drain pump, but I would certainly start by performing the things I listed first.

Let me know if you require further assistance and if not and this solves your problem, please rate the solution I provided accordingly.

Thank you for coming to "fixya" and good luck.

macmarkus :)

Aug 13, 2010 | Bosch 3.81 cu ft WFMC530 1UC Nexxt 500...

1 Answer

Bosch 500 washer won't finish rinse cycle. Flashing error code13


Timed out on drain cycle, basically you either have an outlet blockage or something is trapped in the pump, you can check the pump by opening the bottom right flap on the front panel,manually emptying the w/m and checking the pump filter for coins etc. Also, check the outlet isn't blocked.
Good Luck.

Jul 12, 2010 | Bosch Nexxt 500 WFMC3301 Front Load Washer

1 Answer

My Bosch front loading washer is flashing E:13 and won't open


Hi, i had an E-13 error code on my Bosch 500 series washer. The drain pump impeller was plugged. Access the drain impeller at the bottom front right corner. Just put a pen in the hole and turn the cover. Then you need to manually drain the washer. I used a shop vac by just turning the cap until it started to leak and vacuum the water as it comes out, this takes quite a while. When you get it drained you can take the cap completely off. When I did I found a wipe in the impeller. I took it out and put it back together and the washer worked just as before.

Take care

Jun 13, 2010 | Bosch Nexxt 500 Plus WFMC5301UC

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