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Model c309g. I replaced the black ink cartridges because of low ink. I am trying to scan black text and it comes out blank. Scan color and it comes out but obviously without the black. I have re-run setup. Clean cartridges and heads.\r\n What suggestions do you have?

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The most common solution to reseating is to clean the printer thoroughly, cleaning out the waste tank in the printer. If there is a serious problem with reseating it could be simply because the waste tank is full. The user should take care of the waste tank that is currently in the printer, and then clean it out completely.

Posted on Oct 11, 2010

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Do you still have the old cartridges, if so did the blacks still put out some ink even just a dot or two. If so put the black cartridge back in and try a sample print. If you just get a mark or two on the paper it may mean that you are new cartridge is faulty.

Posted on Sep 11, 2010

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