Hello,
It sounds like you might have a driver missing for the External drive. I
would first try installing the software driver before anything else.
Download and install the driver and software from the manufacturer's web
site.
Another thing to look at is if whether or not plug and play is
disabled in the system Bio's. Course the easiest way to see if that is
the case is to plug something else like a pen drive into the USB port
and see if it is even working. It may also be that the USB port is not
working or is disabled, or better yet your system has only a USB 1.0
port. In which the pen drive may work but it is not enough for the Ext.
Hard Drive which requires USB 2.0.
But the remedy is to first try the drivers and software.
Take care.
783 views
Usually answered in minutes!
i went to samsung website but did not succeed in download drivers for my external storage drive, samsung nm-0802 500G, so problem not sorted out yet
×