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I have a samsung nm-0802 500G external hard drive that my laptop is not reading even though there is light blinking on the hard drive. how can i get it open in my laptop?

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  • frankapamumu Sep 11, 2010

    i went to samsung website but did not succeed in download drivers for my external storage drive, samsung nm-0802 500G, so problem not sorted out yet

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Have you used the power adaptor with the hard drive or are you expecting the drive will take power from the usb port?

Posted on Sep 12, 2010

  • Sam Sep 12, 2010

    Also please confirm in which country did you buy this drive?

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Hello,

It sounds like you might have a driver missing for the External drive. I would first try installing the software driver before anything else. Download and install the driver and software from the manufacturer's web site.
Another thing to look at is if whether or not plug and play is disabled in the system Bio's. Course the easiest way to see if that is the case is to plug something else like a pen drive into the USB port and see if it is even working. It may also be that the USB port is not working or is disabled, or better yet your system has only a USB 1.0 port. In which the pen drive may work but it is not enough for the Ext. Hard Drive which requires USB 2.0.
But the remedy is to first try the drivers and software.

Take care.

Posted on Sep 11, 2010

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