Question about Sony Reader Pocket PRS-300

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My sony PRS300 screen is frozen and unable to shut off the screen

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I have this same problem with my PRS-300. I can reset it by connecting it to AC power and resetting it, but it continually freezes up, rendering the unit useless. The Sony repair facility in Laredo has had the unit since 8/27 and has not been able to repair it.

Posted on Sep 14, 2010

  • Marissa Munoz Dec 29, 2010

    Hmm. Well, that sucks. I got mine just yesterday from my brother for xmas. it froze up this morning. I can try returning it and getting a new one maybe.



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Sony Reader Frozen

This solution applies for issues with Sony Reader Frozen in any model. PRS500, PRS505, PRS700, PRS600, PRS300, PRS900, PRS350, PRS650 and PRS950.<br /><br />1. Connect the reader to the AC Adapter (If available). If not, then connect the Reader via USB to the computer<br /><br />2. Hit the reset button for 3 seconds.<br />Location of RESET button:<br /><br />On the back = PRS500 - PRS505 - PRS 700<br />At the bottom: All the other models<br /><br />3. The red steady light should come on, if not, try the reset again while the unit is connected<br /><br />4. Allow the reader to charge for 40 Minutes (on PC make sure the computer does not go into sleep mode.<br /><br />5. Disconnect the reader and see if operational.<br /><br />GoodLuck!<br /><br />eBookBoy<br />

on Jul 11, 2011 | Computers & Internet

1 Answer

My reader is frozen with the message Firmware update did not complete successfully. Please try again. Will not reset, will not shut off. Now what do I do?

Hi vicky1925!

There is no firmware update for PRS300, I checked on their website Maybe sometinhg got corrupted on the internal memory. You can try to do a "Hard Reset" on the eReader. This will set the unit to factory settings and will delete all content:

1. Disconnect the Reader
2. Hit the Reset button at the bottom of the Reader
3. While the reader shows 'Opening Book...' press and hold the number '0' (Zero) and the 'Down Arrow' both at the same time until reset all appears
4. Once you do that you will get a confirmation saying that all content will be removed icon_e_sad.gif you just press number 5 to confirm

If this does not work, contact Sony for service options =(


Jul 29, 2011 | Sony Reader Pocket PRS-300

1 Answer

I need a manual for a sony prs 300

Jun 26, 2011 | Sony Reader Pocket PRS-300

1 Answer

Page does not turn PRS300


Did you try the reset button at the back?
Resetting does some re-initialization of some non volatile memory.This will solve it.

Please do rate the solution if the issue is resolved or post a comment for further assistance.

thank you for using fixya have a nice day:-)

Jul 25, 2010 | Sony Reader Pocket PRS-300

3 Answers


Go to this link on from Sony e-support

mine was frozen and I could not turn it off - so I did a SOFT reset (just pressed the reset button with the end of a paperclip) with the reader ON (even though instructions say to turn off I didn't cause this was impossible to do), then slid the power button to reactivate - the yellow light came on, waited a few minutes -and it said opening book - and now all is fine

good luck, hope it works for you!!

May 06, 2010 | Sony Reader Pocket PRS-300

1 Answer

Installing Sony Reader PRS300? Will not finish installation. I've tried installing on XP and Vista. On XP, it sits for 30 minutes "preparing" to install. On Vista, Some sort of error (undesignated) occurs...

The supplied software is not compatible with your Computer as that is an old Software. Please download and install the new Reader Library Software and that should resolve the issue.
I would like to forward a link where you can download the new Reader Library Software.

Dec 25, 2009 | Sony Reader Pocket PRS-300

1 Answer

Sansa completely frozen

Try removing the batteries to force it to shut down. Wait about 30 seconds, then put the battery back in. This will force the Sansa to restart, after which it should work.

Apr 16, 2008 | SanDisk Sansa c200 MP3 Player

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