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When I plug into laptop to add music the laptap responds with 'please insert dics into Removable Disc (E:)'. Have reset phone but still no joy

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  • Mez Kelly Sep 11, 2010

    Thank Suzman the phone is a Sony Ericcson W395 and I have previously transferred several Cds from laptop to this phone so am aware of the settings etc any other suggestions?

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The computer recognises the phone as a cd drive. Try to set your phone to connect as a removable disc. You dont state which phone but on Nokia for instance it is under phone settings -> connectivity ->USB and then set it as "Mass Storage"
You should also install the phone software on the computer which will make things much easier.

Posted on Sep 11, 2010

  • 1 more comment 
  • Rene Rossouw
    Rene Rossouw Sep 11, 2010

    Apologies. Above should read "Try to set your phone as mass storage"

  • Rene Rossouw
    Rene Rossouw Sep 11, 2010

    Try reinstalling the phone driver or do a system restore to a date on which you know the phone was working.
    To do a system restore go "start->all programs->accessories->system tools->system restore. Select "restore my computer..."->next, Select the date and next. Make sure all applications are closed before doing this. This should solve any problems if you are connecting via USB. A system restore is reversable if it messe anything else up. With Bluetooth connections make sure the Bluetooth drivers are installed or re-install them.
    You may also try inserting a memory stick to see if the laptop still gives the same message. If not the problem is with the phone or the connection albeit USB or Bluetooth.

  • Rene Rossouw
    Rene Rossouw Sep 11, 2010

    Download and reinstall your phone drivers here:
    http://www.sonyericsson.com/cws/support/...

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