Question about Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

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There is no suction from the head on the floor. The hose is sucking properly but not the floor brush. I have checked for blockages and can't find anything - any ideas?

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I have exactly the same problem!
i think it is something to do with the transfer hose that changes the suction from the hose to the brushes ( it is at the bottom left of the machine as you look at it from the front!

Posted on Sep 16, 2010

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Posted on Jan 02, 2017

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The turbine head of my DC39 stopped working. The suction is super, took the brush out and disconnected the hose and looked into it, no blockage is visible looking. ideas?


hi russ, it's jack at dyson.

i'm sorry to hear you're having difficulty with your dc39's triggerhead floor tool. i appreciate you've already checked for a blockage, but you may want to follow the steps shown in our online support guide just to make sure there's nothing you've missed: http://www.dyson.co.uk/support/dc39/dc39-animal/machine-is-not-working/dc39-check-extension-tube

if you find there's no improvement after running through these checks we're happy to help further - and if a replacement is needed, we can confirm if this is covered under your dyson warranty. you can reach our experts directly by calling on 0800 298 0298 (uk), 1-866-693-9766 (us), 1-877-397-6622 (ca) or 1800 239 766 (au).

Jan 20, 2015 | Dyson DC39 Animal Canister Vacuum

1 Answer

I have a Eureka upright bag less model 5857 az. The hose has suction but not for the carpet. Is there a switch that needs to be turned to floor suction? I do not have a manuel.


I'm just guessing here, but have you laid the vacuum down with the underside of its head showing? There is a channel that runs from the brush section to the hose when it's connected correctly to the head. Look for item(s) that may be jammed into that channel. Ensure that the hose is properly attached to the head. If you feel no suction on that underside channel, you have something jammed in it.

Oct 19, 2014 | Eureka Vacuums

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My dyson hose sucks good but, when i put handle down, it won't **** but brush does turn


I just had the same problem....suction from wand, but no suction from soleplate, the brush bar spins. Did all the troubleshooting steps on dyson.com but they didn't work...dyson.com says need to take to repairman, being a diyer I went to search engine. I didn't find a fix, however I found one myself....it appears the vac can get stuck in floor mode or in between modes....the dial on top on dc07 ....selector of floor or carpet..try pushing it back and forth to see if that puts it in carpet mode...check for suction or try vacuuming...if that doesn't work, looking at vac from behind vac on the right hand side is the selector dial..on top of bottom portion of vac.....with vac in upright position, recline it as if about to vacuumn floor...look down at selector area ...you should be able to see a rectangular type button exposed ..push this to reset position...you may have to push it a few times...then try vacuumniing.....I finally had suction from soleplate!! Another tipoff to this problem is my selector dial would not stay in place would pop I to carpet by itself, but only halfway....fro a long time my vac would work but not very well...had to go over same area.4-5 times..What a workout! The first time I contacted dyson via tele the rep had me remove some stuff and I was able to look at area below selector...what I saw was two holes, one hole was only over the other hole half way...hence at that time I had only part suction since holes were not aligning properly....I read somewhere as a further tip to get suction to engage, while vac is reclined step on front edge of vac head it said you'll get more suction that way, I haven't tried that, but thought it may help someone

Feb 16, 2013 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

When the brush is on it won't **** properly


Look for blockage carefully as the unit does not know which you have attached.

Dec 05, 2012 | Miele S7210 Bagged Upright Vacuum

1 Answer

Dyson dc24 no suction at head of cleaner, the hose has good suction and the brushes are not spinning


Hi Janice,

If your machine has no suction from the cleaner head, I'd recommend that you check the machine for blockages and reset the brushbar. To locate and remove any blockages, please follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/filter-washing-video

To reset the brushbar, please follow the steps shown in the video below. The brushbar will not rotate when the machine is standing upright, so please recline it into the vacuuming position before testing it.

This should resolve the issue, but if you need any assistance locating the blockage, please call our Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 27, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

When I step on the head so that vaccum enguages it stops sucking. You no longer hear air being sucked through the handle as well, the head does not **** down to the floor. When you lock the handle in the...


near the bottom of the vacume where the hose bends down to the floor sweeper, check to make sure there is no blockage. this is the most common problem with vacume suction. you can use a wire coat hanger to help loosen the dirt and debris from the line and it is sometimes easier to clean properly if you remove the bottom plate ( like you would if you were changing the belt ). also while you are getting dirty and having fun, this is a good time to clean the air filter, ( tap it out good or/and use a brush or air compressor to clear and clean ).

c...

Dec 31, 2010 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

My dyson dc17 animal will pick up via the hose attachment but there is no suction when you use the regular vaccuum on the floor - you can hear the difference in the suction once you put the floor part down...


Hi its Darran at Dyson.

Check that the brush control dial is in the centre position when upright and then moves forward when the head is released. If the brush bar is still not spinning when switched on in the vacuuming position, check the base for blockages and remove any threads or hairs from the brush bar as outlined in your user guide or on our website.

If you are still having difficulties, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

Jan 16, 2010 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

The vacuum works on carpet mode but not floor and only when the wand is attached to the floor brush otherwise it does not work at all


Please define "works" on carpet mode" do you mean when you say it does not work at all, that it does not run, or does not have suction.
This sounds like the symptom of a clogged hose with blockage like this another vac needs to be used to draw things back out of the hose the way they went in.. Remove the hose and try dropping a penny through it . If there is an obstruction the penny will stop at that point and rattle inside the hose.

With a blockage at the hose, your power head will still lift lint and light soft dust, it will appear to have suction because the brush will sweep but the dirt will not go all the way through the hose.
Please post back to clarify if this is a vac that does not run or simpley has no suction

Nov 04, 2009 | Kenmore 25614 / 25615 Progressive Bagged...

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