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Will not print in black. All other colours are OK Print head has been taken out and cleaned. Cartridge is new and full. Ink Cartridge has been changed 3 times. Using calidad923-BKcx

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Hello,

Uninstall the printer driver and reinstall back after uninstalling, see if that fix the problem, if not, Disconnect the printer from the system. Now run a printer self-test(review manual) and check results. If no black output, its a printer problem. In most cases, inspect the innards for any possible massive leaks or clogs. you might need to tear apart the printer and test connections and such, but in many cases inspect the printhead wire harness is fully seated and properly aligned. A cracked wire harness of the flat ribbon is very possible.

Take care.

Posted on Sep 11, 2010

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