Question about Dimplex Compact Electric Flame Stove Heater

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Flame on electralog stove not working stove is still working

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Rich's answer works for the heater problem, but not the light. My unit's heater quit working and I noticed the vents were clogged with dust. I vaccumed the front and back vents out with the unit unplugged and this fixed that problem. But the light/fire burn out is a different problem. I suspect it is burnt out bulbs, as I have had this unit for multiple years.

Posted on Jan 12, 2013

  • lynnheisler
    lynnheisler Jan 12, 2013

    Rich's answer works for the heater problem, but not the light. My unit's heater quit working and I noticed the vents were clogged with dust. I vaccumed the front and back vents out with the unit unplugged and this fixed that problem. But the light/fire burn out is a different problem. I suspect it is burnt out bulbs, as I have had this unit for multiple years.

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SOURCE: I have a Dimplex Small

More than likely, the interior of the unit needs to be cleaned. When it's in operation, it sucks dust and link into the fan and heater elements. When it's not, spiders love to go into and build nests. If badly clogged, it can cause the heating element to over heat and shut off. Carefully, removing the back panel of the stove will give you access to just about everything. As far as the flame is concerned, the bulbs may need replacing. Although, it's unusual for all of them to go bad at one time. You or your nephew can replace them after the unit is cleaned. A vacuum that has a hose, brush attachment and crevice tool, will work well in the cleaning of the interior. Be sure to turn the Master ON/Off Switch to OFF & Unplug the unit, before attempting and maintenance on it.

If after performing all of the above, the unit still doesn't work properly, contact Dimplex USA, Technical Service 888-346-7539, for further advice.

Hope this helps to solve your problem. Please let me know.

Posted on Mar 17, 2011

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