Question about Western Digital My Passport Essential SE 1TB External USB 20 Portable Black 1 TB Hard Drive

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WHEN I OPEN ANY FILE FROM THE WD PASSPORT OR TRY TO INSTALL A VIDEO OR PICTURE IT FREEZES THE MY LAPTOP FREEZES THEN I HAVE TO SHUT EVERYTHING DOWN

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Try uninstalling a few unnecessary programs then click start run type cmd then type chkdsk/f which will automatically fix any corrupt files on your hard drive then defragment your hard drive
good luck with this

Posted on Sep 11, 2010

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Posted on Jan 02, 2017

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My recorded tv freezes when trying to watch them


The whole thing freezes? As in the mouse or keyboard won't even work?

If it's just the video that freezes and you can shut it off, most likely it's a codec issue. Which is dumb since everything you're using came packaged together in the unit. Installing a third party codec pack would solve this issue.

Though, if you're whole PC is freezing when you try to play a video then I have a few other questions to ask you to narrow the potential problems down:

1. Open up the player that opens automatically when you try to watch something, but don't load a video into it. Did everything still freeze?
2. If not, then open a video file that is not something you recorded from TV, like a DVD or a video clip from the net. Did it freeze then?
3. When it freezes, does it freeze instantly? Or does it run for a little bit then freeze. If the latter is the case, what happens in the time between opening the file and the lock down?

Mar 06, 2014 | Acer Aspire All-in-One Desktop PC - Silver...

1 Answer

My wd passport wont open the details and files ....it is there on devices and printers but wont open the files in it..my wd passport is wdbacy5000abk-01


What hapened to the drive before it stopped working, does it fell down? try to listen to drive very carefully, does it spinning ? are there any abnormal noises e.g click... or beeps ?

Feb 25, 2014 | Western Digital My Passport Essential...

1 Answer

Hey there, I got Western Digital WD Passport 250GB portable drive..and i have used with no problem until yesterday... my pc (win xp) doesnt have dvd writer thats why because i write my dvds from my...


> no problem until yesterday
> freezed in friend's PC
> same problem on my PC
> seemed works good friend's laptop (Win 7)

You've either got some intermittent hardware problem (bad USB cable, flaky power-adapter, dying disk-drive inside the enclosure) or you've got a "software" problem, but it is unlikely that multiple PCs would have the same problem.

So, I'll bet that it is "hardware". Note: if you have any "important" files on it, copy them, while you still can!

Access W.D.'s web-site, and read through their "warranty" section.
They recommend a "drive fitness" software tool, that can test & analyze your disk-drive, to see if it is "good" or if it "fails" those diagnostics, indicating that it may soon "die".
They also tell you how to contact W.D. to exercise the warranty.

Check the warranty-status -- if the warranty still is valid, W.D. will replace it, at minimal cost to you.

If the warranty has expired, W.D. has a "Customer Loyalty" program; you can buy a new W.D. device from the W.D. web-site, at a significant discount. Or, remove the disk-drive from the enclosure, buy a new, compatible, disk-drive, and install it, to "revive" your external storage device (assuming that the disk-drive itself was the problem).

Nov 07, 2010 | Western Digital WD Passport 250GB Portable...

1 Answer

My computer has 2 drives (C and D). My WD Passport will recognize and backup the C drive, but it won't backup the D drive. It doesn't split the files into pictures/video/etc like it does with the C, and...


Well, you don't have to use WD's software...you can better backup software like Acronis..you can back any files you want, or, the whole computer with installed programs, operating system and all. Are you using WD software, or windows? You can just select the files you want to copy from the drive in Windows, and just copy them to the drive, you don't have to use WD software.

If this post has helped, please vote.

Jun 15, 2010 | Western Digital My Passport Essential...

3 Answers

WD Passport 500GB - My Computer Panel Freezes trying to recogniz


i know this wont help you, but i am having the exact same problem, so at least you not alone. if you have found anything out i would appreciate the feed back and visa versa if i figure it out.

Sep 29, 2009 | Western Digital Computers & Internet

1 Answer

WD Hard Drive will not pull up pictures of home movie i made


It seems like you do not have a picture viewer associated with the image file format that you save the pictures in.
Did you try opening a graphics program and then opening the pictures from there?

Install IrfanView if needed, opens almost anything image related.

Mar 04, 2009 | Western Digital Passport WDXML800UE...

1 Answer

Wd passport file customizing


If you open the Computer directory and identify the drive letter for the WD Passport drive, right-click on the drive folder and select properties. The properties tool for the drive will open showing several tabs. Select the Customize tab and you will see a heading for "use this folder type as a template" with a drop down menu. Here you can select different categories for the folder and apply it to subdirectories also by checking the box below. This should give the folders more of a vista look! If you want to personalize further and add your own images to the folder icons you can also do this here. If you don't select the apply to subdirectories option you can manually apply different styles to different folders in subdirectories. If you don't like the way things have turned out you can also restore the default settings.

Hope this answers your question.

Have fun

Dec 06, 2008 | Western Digital Computers & Internet

1 Answer

WD Passport Elite 320 - won't install autobackup launcher


I just spoke to WD support...here is how to solve your problem:( I had the same problem and it works great now)
1. Connect your WD ext. drive.
2. Click open Computer.
3. Double click open the WD blue icon.
4. Double click open WD_Windows Tools.
5. Double click open WD drive manager.
6. Double click open the Setup icon for Vista 64 (the other icon
is for x86 windows)
run the setup and it will take care of your problem. enjoy!

Dec 01, 2008 | Western Digital Passport WDXML800UE...

3 Answers

Cannot copy large files onto my WD passport


Your drive is probably in FAT32 format.  FAT32 has a 4GB file limit that is why your 5GB movie isn't saving.  You will have to format the drive in Mac OS file format (HFS) using Disk Utility.
Unfortunately once its in Mac format the drive will not be recognized by windows PCs.  What I do is have a program called macdrive installed on my windows computers so that they can access mac format hard drives.
i hope this helps!

Nov 13, 2008 | Western Digital Passport WDXML800UE...

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