Question about Amazon Kindle Wireless Reading Device

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How do I connect my new Kindle to my wireless network when it won't accept my password?

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Posted on Jan 02, 2017

  • 3 Answers

SOURCE: cannot connect to wireless network. have restarted

Hi! I'm not sure if you're still in need of a solution but I'm currently going through the same issue. My Kindle 2 has not connected to Whispernet for over a week. I've been back and forth with Customer Service (1-866-321-8851 or 1-206-266-0927 if you're calling from outside the U.S) and after an exhaustive search for any possible answer, they told me it was a network connectivity issue and forwarded a service note to AT&T/Sprint, and promised to notify me as soon as possible. I'm still waiting to hear from them. Yesterday my Kindle connected to Whispernet for all of three minutes (just long enough to download a book I bought over a week ago) and now nothing. I've even tried switching wireless networks in range (go to settings, hit menu, type 311 - select different wireless networks) but to no avail. So basically, the best thing you can do after you have tried a soft/hard reset, a fully charged battery and toggling wireless off and on is to call tech support. Hope this helps!

Posted on Jul 19, 2010

  • 457 Answers

SOURCE: I'm trying to connect my Kindle 3 to my wireless

Four reasons come to mind that may prevent you from connecting:

  1. Wi-Fi Passwords are case sensitive. Please check again if you entered the password with proper casing and you did not put any extra white space in front or behind. I know, this sounds annoying, but it is really the most common cause for connection problems.
  2. Give your network a unique SSID. This is the network name that shows up in the list of detected networks. Default names like LINKSYS can be troublesome if a neighbor one block down the street happens to have a router from the same company.
  3. Some routers have a MAC address filter as a security measure, limiting service to devices specifically whitelisted. If your router is set up for this, add your Kindle's MAC address to the list of permitted devices. See your router's configuration under Wireless > Wireless MAC Filter. You can check the MAC of your Kindle from its settings page (press HOME, MENU, select SETTINGS, see paragraph headlined "Device Info".
  4. There are twelve different standards for Wi-Fi transmission collected under the hood IEEE 802.11. The four most dominant transmission modes are called a, b, g and n. They differ in radio frequency, modulation method and data rate. Kindle supports the two standards IEEE 802.11 b and g only, which is not really a problem because all wireless routers I ever encountered support one or both of these, too. However, the Linksys N-series can be set up to use 802.11n exclusively, not allowing for b or g connections. In the router menu Wireless > Basic Wireless Settings (Manual Setup), make sure the network mode is configured as "Mixed".
Please add a comment to this solution if one of these items resolved your problem. If you suffered from a different issue I did not think of, it would be nice to drop me a line, too. Other people will benefit from any experience you made.

Posted on Jan 15, 2011

  • 1 Answer

SOURCE: My Kindle (version 3) suddenly won't connect to my

I found that with my doing a factory reset kindle 3 every so offen clears most of the buggy issues that arise after a few months of heavy use. I would say that a full factory reset would solve all software issues on any version Kindle. The downside is if you have uploaded your own ebooks (not purchased from Amazon) you most definetly will have to reload them. Not to mention settings etc. When all else fails try a factory reset works like a charm.

Posted on Sep 13, 2011

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1 Answer

I cannot get my new Kindle to accept my wifi password. It keeps telling me "Kindle is unable to connect".


I has to be connected to the WIFI signal for the password to work and be accepted. Make WIFI is turned on.

Nov 30, 2016 | Tablets & eReaders

2 Answers

I'm having trouble connecting my new Kindle to my wi-fi


trouble connecting my new Kindle to my wi-fi Mary, Check the attached links,instruction and guides to get kindle connected, Good luck
"I hope this helped you out, if so let me know by pressing the helpful button. Check out some of my other posts if you need more tips and info."
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Aug 03, 2016 | Amazon Kindle Paperwhite

1 Answer

How do I change the password on the kindle for the wireless network?


To add a new Wi-Fi Network:

If you don't see the network you want to connect to in the list of detected networks, you can add it by choosing "Enter other Wi-Fi network" at the bottom of the list of detected networks.
  1. Make sure you are within range of the network you want to add, and that you know the network name and password (if required).
  2. Press the Home button, then press the Menu button.
  3. Navigate to "Settings" by moving the 5-way controller down, then press the 5-way controller to select.
  4. Select "view" next to "Wi-Fi Settings" to display a list of detected Wi-Fi networks.
  5. Use the 5-way controller to navigate down to "Enter other Wi-Fi network" and press to select.
  6. Enter the name of the Wi-Fi network that you want to add.
  7. Enter the password (if required). Press the Symbol key to enter numbers or characters not present on the Kindle keyboard. You can continue to use the keyboard while the Symbol menu is displayed.
  8. Choose "submit." Kindle connects to the new Wi-Fi network.
If your Kindle fails to connect to the new Wi-Fi network, it will display an "unable to connect" message. You can try manually entering all the network information for the Wi-Fi network by choosing "set up network" when you see the "unable to connect" message. If you don't know the network information, try connecting to a different network, or contact the network's administrator.

To forget a Wi-Fi network:

You can tell Kindle to forget the Wi-Fi network you're connected to so that your Kindle doesn't connect to it automatically in the future.
  1. While connected to the network that you want to forget, press the Home button, then press the Menu button.
  2. Navigate to "Settings" by moving the 5-way controller down, then press the 5-way controller to select.
  3. Select "view" next to "Wi-Fi Settings" to display a list of detected Wi-Fi networks. You may have to wait a moment as your Kindle detects networks in range. The Wi-Fi network you are currently connected to displays the word "forget" next to it in the list of available networks.
  4. Choose "forget" to disconnect from the network.

To connect to a Wi-Fi network:

  1. Press the Home button, then press the Menu button.
  2. Navigate to "Settings" by moving the 5-way controller down, then press the 5-way controller to select.
  3. Select "view" next to "Wi-Fi Settings" to display a list of detected Wi-Fi networks. You may have to wait a moment as your Kindle detects networks in range. Kindle automatically scans for available Wi-Fi networks at periodic intervals. To rescan for available networks at any time, select "rescan."
  4. Select "connect" to connect to a network. If you see a lock symbol next to "connect," the network requires a password to connect.
  5. If necessary, enter the Wi-Fi network password, and choose "submit." Press the Symbol key to enter numbers or characters not present on the Kindle keyboard.
Once you are connected to a Wi-Fi network, Kindle automatically connects to it again whenever that network is in range. If more than one previously used network is in range, your Kindle automatically connects to the network that was most recently used.

Tip: Once your Kindle connects to a Wi-Fi network, that network displays "forget" next to it in the list of available networks. Selecting "forget" disconnects your Kindle from that Wi-Fi network and also prevents Kindle from automatically connecting to it in the future.

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Mar 07, 2016 | Tablets & eReaders

1 Answer

I have no idea what my Wi-Fi password is, so can't activate the Kindle. This is my 4th Kindle; I bought the others with no help, but have no record of Wi-fi password.


The wifi password is the password installed in the router that allows any and all wireless devices to connect to your wireless network. Unless this Kindle is the only wireless device you have, then you probably know the password, since it was used on all the other devices as well. Even if you don't know it, you may have it. If the router was from the ISP, and you didn't change anything, the wifi password may be written on the base of the router. If you DID change the password and forgot it, as long as you can access the router setup,. you can go in and create a new wifi password.

Jan 15, 2016 | Amazon Kindle Fire HD 6 Tablet - 16GB

1 Answer

My wireless connection is disabled how do I correct


  1. Swipe down from the top of the screen to show Quick Settings, and then tap Wireless.
  2. Verify that Airplane Mode is Off.
  3. Next to Wi-Fi, tap On.
  4. Tap a network to connect to it. If you see a lock icon, a network password is required. Enter the Wi-Fi network password, and then tap Connect.Note: If you don't know the password, check with the person who set up the network. This password is not your Amazon account password.

After you connect to a Wi-Fi network, your Kindle Fire automatically connects to the network again when it's in range. If more than one network is in range, your Kindle Fire automatically connects to the last network used.

[Source]

Nov 01, 2013 | Amazon Kindle Fire HD

1 Answer

My kindle fire HD 7 the wireless is disabled. How do I undiable it. thanx


  1. Swipe down from the top of the screen to show Quick Settings, and then tap Wireless.
  2. Verify that Airplane Mode is Off.
  3. Next to Wi-Fi, tap On.
  4. Tap a network to connect to it. If you see a lock icon, a network password is required. Enter the Wi-Fi network password, and then tap Connect.Note: If you don't know the password, check with the person who set up the network. This password is not your Amazon account password.

After you connect to a Wi-Fi network, your Kindle Fire automatically connects to the network again when it's in range. If more than one network is in range, your Kindle Fire automatically connects to the last network used.


[Source]

Nov 01, 2013 | Amazon Kindle Fire HD

1 Answer

Kindle won't connect to wi-fi network


well maybe did you change your wifi password because that happend to me and then i rembered i changed the password for my wifi i hope this helped if not im sorry .

Dec 25, 2012 | Amazon Kindle Fire HD

1 Answer

I do not know which password to use to connect my wireless network to my Kindle Fire


Check for a sticker with the SSID: # on your wireless router, use this number. If you don't have a sticker you may have to call your internet provider.

Jan 28, 2012 | Amazon Kindle Fire

1 Answer

My kindle will not connect to a wireless network


first you need to have a wifi network and have to connect it to the internet. Then on your eouter setting you set up a password. After that you go into the kindle's setting look for your wifi acces point name and type the password you create on the router and it should work

Aug 22, 2011 | Amazon Kindle Wireless Reading Device

1 Answer

My kindle will not connect to my household wifi network since Ireturned from the USA by air. My notebook and blackbaeerry were similarly affectes. is there something in airport security that could affect...


Your Kindle Wi-Fi often needs not the wireless network "name" that you see pop up, but the wireless network ID that's a series of letters and numbers. Go into your wireless network utility program on your PC and find the network ID, then enter that instead of the network name on your Kindle, then enter the password.

Feb 14, 2011 | Amazon Kindle 3G

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