Question about Bosch Nexxt 500 WFMC3301 Front Load Washer

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I have a bosch next 500 series washer and the door will not open. I have tried running the drain cyle and that doesn't work either.

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  • Bosch Master
  • 2,605 Answers

Hello,

Welcome to FixYa.

Based on your description, "the door will not open. I have tried running the drain cycle and that doesn't work either" ...there is likely something obstructing your pump/filter hence the door cannot open.

With bosch as with most front-load machines, if the pump is blocked or the unit doesn't drain sufficiently, the door will not unlock.

Anyway, here`s the most likely way to remedy the non-drain and manually unlock the door issue.

**Unplug the washer from the wall or turn off the breaker before attempting any repairs**

Get some towels and if possible a wet/dry vac. If the machine drained, it won't be too bad. If your machine is stuck full of water, that sucks...hopefully you won't get too wet. ( maybe you`re lucky enough to be close to a floor drain )

  1. Locate the round door on the front of the machine (about 6" in diameter, lower right corner)
I have a bosch next 500 series washer and the door - 350c954.jpg
2. Find a drill bit or small screwdriver that fits in the hole in the round door.

53afddc.jpg
3. Insert the bit into the hole in the door. It will push in a tab, it doesn't take much force. Rotate the hole (clockwise) to 6'oclock and it should come free. (the edges are very sharp so be careful or wear chain-mail gloves).

4. Once the door is out of the way you'll be greeted by a 3-4" plastic cap with wings so you can unscrew it by hand. ( if it's too tight it can be turned by plierI have a bosch next 500 series washer and the door - 4dbcd55.jpg)

4dbcd55.jpg


**DOOR RELEASE** you'll see a green ring attached to the pump, if you pull this the door should unlatch, buI have a bosch next 500 series washer and the door - 10765e2.jpgit has water in it, getting it out first is usually a good plan )

10765e2.jpg


5. There is a small collector lip at the bottom of the cap, that is where you can hold the wet/dry vac to catch the water. Unscrew slowly so you don't get flooded, until it is unscrewed all the way out. I have a bosch next 500 series washer and the door - 421b9fe.jpg /> 6. Now pull out the trap and visually inspect the inside of the pump as well as the filter/trap.

421b9fe.jpg
7. After inspecting for any debris or obstruction`s re-install the button trap/lint filter and plug the washer in to power or reset the breaker and give it a test.

**Run a load and watch for leaks. Leave the pump access door off until you are sure you screwed the cap in tight and there are no leaks**

Ultimately you may have a faulty drain pump, but I would certainly start by performing the things I listed first.

Let me know if you require further assistance and if not and this solves your problem, please rate the solution I provided accordingly.

Thank you for coming to "fixya" and good luck.

Regards,

Macmarkus :)

Posted on Sep 12, 2010

  • 2 more comments 
  • rose_cardell Sep 12, 2010

    Thank you for your suggestion. We did everything you suggested and it is still not working.

  • Mark MacDonald
    Mark MacDonald Sep 12, 2010

    Hello,

    I got your reply. Do you mean the door will not open by pulling the manual door release ?

    Macmarkus :)

  • Mark MacDonald
    Mark MacDonald Sep 12, 2010

    Hello, I got your reply. Do you mean the door will not open by pulling the manual door release ?

    Macmarkus :)

  • Mark MacDonald
    Mark MacDonald Sep 12, 2010

    Hello, I got your reply. Do you mean the door will not open by pulling the manual door release ?

    Macmarkus :)

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