Hello,
Welcome to FixYa.
Based on your description, "the door will not open. I have tried running the drain cycle and that doesn't work either" ...there is likely something obstructing your pump/filter hence the door cannot open.
With bosch as with most front-load machines, if the pump is blocked or the unit doesn't drain sufficiently, the door will not unlock.
Anyway, here`s the most likely way to remedy the non-drain and manually unlock the door issue.
**Unplug the washer from the wall or turn off the breaker before attempting any repairs**
Get some towels and if possible a wet/dry vac. If the machine drained, it won't be too bad. If your machine is stuck full of water, that sucks...hopefully you won't get too wet. ( maybe you`re lucky enough to be close to a floor drain )
2. Find a drill bit or small screwdriver that fits in the hole in the round door.
I have a bosch next 500 series washer and the door - 53afddc.jpgmg src="/uploads/images/53afddc.jpg" alt="53afddc.jpg" class="h_mi" />
3. Insert the bit into the hole in the door. It will push in a tab, it doesn't take much force. Rotate the hole (clockwise) to 6'oclock and it should come free. (the edges are very sharp so be careful or wear chain-mail gloves).
4. Once the door is out of the way you'll be greeted by a 3-4" plastic cap with wings so you can unscrew it by hand. ( if it's too tight it can I have a bosch next 500 series washer and the door - 4dbcd55.jpgy pliers...gently )
**DOOR RELEASE** you'll see a green ring attached to the pump, if you pull this the door I have a bosch next 500 series washer and the door - 10765e2.jpgtch, but if the unit has water in it, getting it out first is usually a good plan )
5. There is a small collector lip at the bottom of the cap, that is where you can hold the wet/dry vac to catch the water. Unscrew slowly so you don't get flooded, until it is unscrewed all theI have a bosch next 500 series washer and the door - 421b9fe.jpgb>
6. Now pull out the trap and visually inspect the inside of the pump as well as the filter/trap.
7. After inspecting for any debris or obstruction`s re-install the button trap/lint filter and plug the washer in to power or reset the breaker and give it a test.
**Run a load and watch for leaks. Leave the pump access door off until you are sure you screwed the cap in tight and there are no leaks**
Ultimately you may have a faulty drain pump, but I would certainly start by performing the things I listed first.
Let me know if you require further assistance and if not and this solves your problem, please rate the solution I provided accordingly.
Thank you for coming to "fixya" and good luck.
Regards,
Macmarkus :)
Thank you for your suggestion. We did everything you suggested and it is still not working.
Hello,
I got your reply. Do you mean the door will not open by pulling the manual door release ?
Macmarkus :)
Hello, I got your reply. Do you mean the door will not open by pulling the manual door release ?
Macmarkus :)
Hello, I got your reply. Do you mean the door will not open by pulling the manual door release ?
Macmarkus :)
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