Question about Maytag Neptune MAH5500B Front Load Washer

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Nearly new front load Maytag Neptune doesn't seem to pump out completely i.e. spinning the drum produces sloshing sound. Clothes are clean, there is no odor and no water is visible in machine but this doesn't seem right. Anyone run into this?

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Did this always seem to happen since you got it, or is it something that just started recently?

If it has always been present, this may be normal for that particular machine. Although there is a water pump in the machine, it will not be able to pump out all the water since it would start sucking air and there would still be water in the hose.

If the machine is not level side to side, and esp. front to back, all the water would not find its way to the pump. Front loaders have the drain fitting at the rear, so a bit of forward tilt would leave water in t tub.

If it has just started, look at an obstruction in the drain hose / pipe. The water pump has to pump the water up, but if it encounters an obstruction, it may not be able to get all the water out before the cycle timer moves on.

Are you able to attach a garden hose (ran outside) to the drain hose (duct tape work well), and lay it down on the floor? How much water drains out then? Do you still have the sloshing sound afterwards? If you do, then this is likely normal for your washer. If not, then water pump may not be doing its job like it should.

Posted on Sep 10, 2010

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what it sounds like is the drain from your house wher the washing machine drain hose hooks into is daraining slow so after it spins and pumps the water out the pump shuts off but the drain hose is syphoning the water back into the machine,theres probally lint built up in your drain pipe

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1 Answer

When you spin the drum around it makes a sloshing sound

Your unit is not draining correctly. The mold and musty smell you notice is a result of that water becomning stagnant that that is not being pumped out.

The repair manual 16010061.pdf states to check the drain for restrictions. After that if there are no restrictions you check the pump motor for 18 Ohms across the winding terminals. The final step is to change the pump.

Here are the steps for cleaning the pump:

The pump assembly can also be disassembled without removing the hoses from the pump
(See Figure 6-6). Not included in post
1. Depress the locking tab on the face of the pump housing. Top Rh front of rectangular box on pump body side.
2. Rotate the block portion of the pump containing the motor windings toward the front of the washer. This will disengage the locking tabs of the pump housing from the pump face.
3. Carefully remove the pump body away from the housing. The drain impeller is exposed for cleaning.

Thanks for using FixYa.


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