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My Avaya 2420 red message light stays on, even though there are no new messages in my voicemail. How can I turn this light off?

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Posted on Jan 02, 2017

SOURCE: Avaya Euro 18D Voicemail Light

If the voicemail you want to use is Verizons, it will NOT light the light on your phone.

For that to happen, you would need a voicemail through the phone system

Posted on Nov 07, 2008

  • 151 Answers

SOURCE: can't get flashing red light to shut off

That depends on your service provider. If they give you Voicemail then you should be able to shut it. If they dont then it wont shut off.

Posted on Jul 15, 2009

SOURCE: My voicemail indicator message lamp stays on.

What voicemail do you have?
Vm Pro or embedded?

If voicemail pro, you will need to navigate to the folder where your messages are stored on the pc, delete them, then stop/restart the vmpro services. If you dont know what I am talking about, I would call someone in that is a knowledgeable tech....

Posted on Oct 21, 2009

  • 1 Answer

SOURCE: Message light on an Avaya 5410 phone will not go

NG shows up next to the name

Posted on Mar 16, 2011

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1 Answer

Message light stays on even though there are no messages


You have unheard messages on the voicemail system provided by your telephone company. This system takes messages when someone calls while you're already on the phone. Please contact your telephone company for instructions on accessing their voicemail system.

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Message light stays on even though no messages


You have unheard messages on the voicemail system provided by your telephone company. This system records messages when someone calls while you're already on the phone. Please contact your telephone company for instructions on accessing their voicemail system.

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Message Light stays on


You have unheard messages on the voicemail system provided by your telephone company. This system records messages when someone calls while you're already on the phone. Please contact your telephone company for instructions on accessing their voicemail system.

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You have unheard messages on the voicemail system provided by your telephone company. This system takes messages when someone calls while you're already on the phone. Please contact your telephone company for instructions on accessing their voicemail system.

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The message box light stays on even when there are no messages


You have unheard messages on the voicemail system provided by your telephone company. This system records messages when someone calls while you're already on the phone. Please contact your telephone company for instructions on accessing their voicemail system.

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The mail inbox stays lit even though there are no messages. How do I fix this?


You have unheard messages on the voicemail system provided by your telephone company. This system records messages when someone calls while you're already on the phone. Please contact your telephone company for instructions on accessing their voicemail system.

Mar 27, 2013 | Avaya Partner 18 Eurostyle 18D telephone

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Hello I have question regarding Avaya phone (red light on the top of the device) Why some users have that light on and some of them they do not?


When you get a new voice message the red light turns on. As long as you don't check the voice message the red light stays on.

Sep 07, 2011 | Avaya 5610 IP Phone

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Message light on an Avaya 5410 phone will not go off even though there are no messages.


Is that phone an extension of a hunt group? It could be getting messages from the hunt group.
Reboot the voicemail computer, that might reset the light.

Jun 17, 2010 | Avaya 5400 Series 5410 Phone

1 Answer

My voicemail indicator message lamp stays on.


What voicemail do you have?
Vm Pro or embedded?

If voicemail pro, you will need to navigate to the folder where your messages are stored on the pc, delete them, then stop/restart the vmpro services. If you dont know what I am talking about, I would call someone in that is a knowledgeable tech....

Oct 21, 2009 | Avaya 5400 Series 5410 Phone

1 Answer

Avaya Euro 18D Voicemail Light


If the voicemail you want to use is Verizons, it will NOT light the light on your phone.

For that to happen, you would need a voicemail through the phone system

Nov 07, 2008 | Avaya Eurostyle 18D Corded Phone

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