Question about Microsoft Office Small Business 2007 OEM for PC

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I have Microsoft Office 2007 for small business on a relatively new Dell laptop that I purchased around 6-months ago. It can pre-loaded from Dell. Everything worked on Office just fine until about a week ago. Now, my Outlook mail will not open. When I try to open my Outlook mail, a small Microsoft Office Outlook box pops up, and next to an X that is in a small red circle, it states "Cannot start Microsoft Office Outlook. Cannot open the Outlook Window". As a result, nothing seems to work, so I cannot access the Outlook program to send mail, etc.. What can I do to fix what ever problem that exists? Your earliest reply will be most appreciated. Thank you.

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You can try the following steps:
1. You can try to reset the outlook settings to default settings using the following command:
Press Windows key+ R and type "outlook /resetnavpane" , click on "OK".
2. You can disable the add ins in the registry as well.
Path: HKEY_CURRENT_USER\ SOFTWARE\Microsoft\Office\Outlook\Addins registry subkey and theHKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins registry subkey.
The individual available add-ins are listed in the Addins subkeys. Within each Add-ins subkey is a property called LoadBehavior. This property has two possible values: 2 to disable or disconnect the add-in and 3 to enable the add-ins.

3. Create a new outlook profile and configure the e-mail account.
4. You can also try to run the scan on PST file. Depending on the combination of Windows and MS Office versions you have installed,ScanPst is in one of the following folders

  • C:\Program Files\Common Files\System; in there, there is a folder named either "MSMAPI" or "MAPI". Under this folder you'll see a folder with a numerical name such as 1033. So, the complete path for ScanPst looks like "C:\Program Files\Common Files\System\MSMAPI\1033\"

  • C:\Program Files (x86)\Microsoft Office\Office12\
  • or


  • C:\Program Files\Microsoft Office\Office12\

5. If none of the above step worked, you can repair the office suite from "add/remove application" wizard.
6. Also try to create a new Windows user profile and configure a new outlook profile with e-mail address and check.



I hope the above fix works for you!!!!!!!!!!!!!!!!

Posted on Jan 03, 2011

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The only thing i can sudgest is to do a repair installation, go to uninstall in control panel, click on uninstall/change office, and click on the option to repair

Posted on Sep 10, 2010

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