Question about Watches

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I purchased a Concord La Scala watch model number 14-G4-1843-A009-72/0060S-S11 new seven years ago. It is stainless steel with a blue mother of pearl face/dial with diamonds set markers for the numbers. I bought it from a licensed Concord dealer at a reputable jewelry store(family owned) in Kansas City. February 2009 it started to get water under the crystal. I took it into the jewelry store where I bought it. They dried it out. It continued to get water in it. So they dried it out again. The next time I took it in they put a new gasket, cleaned and oiled and resealed. It got water in it again. After drying and resealing I noticed that the mother of pearl face was cracked and the back of the watch was sliced where they indention for opening. I returned to the store and told them that the mother of pear dial was fractured in two places and the back of the watch was mangled where it was opened. The owner said that sometimes the faces will crack after getting wet and dry from expansion. I returned to the store when later the watch quit working and I had replaced the battery at a jeweler who is closer to my home. The watch battery actually tested good by that jeweler and he also told me that there was a crack in the dial. I explained to Jeweler # 2 about my experience and he said that mother of pearl dials don't just crack. I then returned to the original store and explained problem as watch had quit working again after recent installation of new battery. He agreed to split the cost of a new mother of pear dial/face but I would pay labor. That was several months ago and I have not heard from the store( They were to call me when the face they were to order from Concord was shipped.) Now the watch quit working again and I don't trust the watch repair person at the original jewelry store. Please advise.

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  • jmillermarti Sep 10, 2010

    yes i am in the metro area

  • jmillermarti Sep 10, 2010

    Yes I am in the metro area/ I am not a watch repair expert but I am an art teacher and graduated with a degree in design and jewelry and metalsmithing. I know that they should have told me that the face was cracked when it was returned to me after repair.

    Also the watch has no damage elsewhere like on the crystal or edge of the watch case which could indicate that I had inadvertently hit or banged the watch while wearing.

  • jmillermarti Sep 10, 2010

    Thank you so much. While the store is a certified dealer of Concords, I don't know who is doing their watch repairs. They also sell many other high end like Corum and others I haven't even heard of. They don't sell Cartier or Rolex. The store I am dealing with is Mazzarese Jewelers and the son is a "watchee". They have gorgeous designer jewelry, very high end but the jewelry repair person is not as good as he/she should be for the quality of jewelry they sell. This I can tell from experience in having a ring sized. I forgot to tell you my zip code is 66207.

  • jmillermarti Sep 10, 2010

    Also in doing on-line research I found I can now buy my watch for $1595.00 or just the watch with a leather strap for $975.00. I am afraid that my watch is now ruined as I was told that there was rust inside on the back of the face? I will call the Illinois watch repair service and see what they advise. Do you think that a face can crack from "expansion when wet"? Also the watch listed for $3000.00 something when we bought it seven years ago. I think we paid $2400.00 or close.

  • jmillermarti Sep 11, 2010

    I hope that the gasket that was replaced was a Concord authentic replacement piece. I understood that they ordered one. Now I am not so sure that they used an authentic piece. I will find out soon. I plan to contact the Illinois number you gave me on Monday. Thank you.

  • jmillermarti Sep 11, 2010

    very helpful. I wish I would have thought to go here for advice when I first suspected that the crack was related to the installation of the replacement gasket.



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I can definitely help you out here, please let me know your zip code, are you still in Kansas City?

Posted on Sep 10, 2010

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  • Tim Grayson
    Tim Grayson Sep 10, 2010

    Ok, I can recommend some people in the area, but honestly if it were me I would send the watch to Concord or at least a Concord authorized store to have them fix the issue. These are very high end watches that not every jewelery store can deal with.

    I am going to recommend two Jewelers here who are certified by Concord and know the watches extremely well:

    this Jeweler in Illinois:

    1 847 673 8050

    They are called Glezer-Kraus


    Anytime Watch Repair

    Which is in Virginia

    1 703 818 8007

    Either that or you can contact Concord directly at but they will need you to send it all the way to Switzerland which I would try to avoid.

    There are no dealers anywhere near you that are certified to work on this watch, and that is why you are having all these issues. I am so sorry that I couldn't have told you this before you tried dealing with these other people :(.

    Please let me know if you have any questions.


  • Tim Grayson
    Tim Grayson Sep 10, 2010

    I doubt it is ruined, a skilled watch person can fix just about
    anything, including rust. I hope that is not the case though because
    that is quite unfortunate. The way the watch was originally designed,
    as long as it had all original parts, there is no way it would expand
    and crack from moisture or anything like that. You would have to have it in an oven or something similar for that to happen. They are built to withstand beyond normal wear and tear, so unless you were in some extreme conditions for an extended period of time, I'd say no way is that plausible. Even if you were in some crazy conditions, it should have been ok, there shouldn't be a spot on earth that has elements "strong" enough to damage a high end swiss watch like this, unless it was extremely old.
    Let me know what you find!


  • Tim Grayson
    Tim Grayson Sep 11, 2010

    Glad to hear it, please let me know what you find out. If they claimed it was an authentic piece and this authorized repair house can show that it wasn't, then you could have grounds for legal action if you wanted to pursue it, at least to get your money back. Some Jeweler's are very shifty, I am so sorry that you have had this horrible experience :(.

    Also, when we have resolved the issue somehow please make sure you come back to our "conversation" here and indicate that I did successfully answer the question or I don't get any credit on the site.

    Thanks so much for your patience, and I hope we can get this figured out :)



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