Question about Samsung Refrigerators

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MY NEW SAMSUNG FRENCH DOOR REFRIGERATOR IS DRIVING ME CRAZY!!! I have had it less than a month... RFG298**- stainless with display & ice maker/water dispenser on door FIRST I have an alarm icon lit up but can't get it to go off- although it is all working fine NOW I was getting a glass of cold water/cubed ice [my favorite function on the unit] and the FRIDGE Ice Off icon lit up. NO CLUE!!! [although I was able just now to get a cup of crushed ice and another cup of cubed...] Don't know why it lit up- can't get it to turn off and the manual does not help at all!!! Read it 3 times....

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  • sarah541 Sep 12, 2010

    I don't want to return this refrigerator- I just need to know: HOW do I turn the Fridge Ice maker back on!!! I can live with the alarm icon light up- I can even live with the ICE off icon lit up [although I sure would like them to go away]

    The Fridge works FINE!!! Food is nice and cold- temperature readings are 38 degrees and 6 degrees

    Another expert please?????

  • sarah541 Sep 18, 2010

    Can anyone tell me how to turn the refrigerator ice maker back on????? I am in the middle of no-where Texas- NO ONE here will service a Samsung Refrigerator [Samsung directed me to a service center in GEORGIA!] - and all things considered I'd like to keep the unit if I could just turn the ICE MAKER on!!! I know there is the warranty, etc.... and I am taking care of that.... but why does the manual advise you to turn off the refrigerator ice maker if you are going to be gone- but DOES NOT say how to turn it off- or back on?????

  • sarah541 Sep 19, 2010

    OH!!! So Close!!!! This is EXACTLY the kind of assistance I have been looking for- but ONE MORE THING- I don't see the reset button on my unit- it is Model Number RFG298AARS [Rev L-1]


    Is the reset button in a different place????


    THANK YOU!
    -Sarah

  • sarah541 Sep 24, 2010

    Sorry I am so late in responding- that was EXACTLY the kind of information I needed. Thank You!
    -S

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  • Samsung Master
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There is a special troubleshouting Guide special publication in the web for this problem.
You need to reset the ice maker. The ice maker reset button is located on the bottom of the ice maker assembly. remove the ice bucket and then press and hold the reset buttong for three seconds.
Sumsung have a link for this.

http://support-us.samsung.com/cyber/popup/pop_troubleshooting.jsp?idx=137116

We had a couple of insues for this new models ice makers and it seems that something is wrong from the manufacture so our advice is to get in touch with sumsung since there might be a complete update on this matter and if you mention it while you are in the Guarantee period you will be supported free in the future if the problem remain.
take care

Posted on Sep 18, 2010

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  • Master
  • 1,416 Answers

Hello,

the problem of the refrigerator system is from the control unit (power) that is connected to the condenser which will need a replacement of little servicing depending on the situation.
seen it is clear to you that the refrigerator is not up to a month old and it will be cover with a GUARANTY or a WARRANTY for some period .

what i will advise you to do from here now is to invite their customer care line or store to pass a complain/comment for visiting the refrigerator depending on the address giving to you on the receipt or invoice that cover it a your property !
why because if any other thin should go wrong with it the time period and it been open by you or some one around you the agreement will be redraw from you

this service will be free from if the agreement in still will in the time range.

Hope this help in any way?

thank ou and thanks for using fixya.

Posted on Sep 12, 2010

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  • Samsung Master
  • 11,800 Answers

That icons are there to signal a way too high temperature. Since you arte telling that the temp is where is supposed to be then either the sensors (both of them) are defective - highly unlikely, or the control board is faulty and failing apart. The fridge is in the warranty period, call the shop that sold it to you to replace it for free.

Posted on Sep 10, 2010

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