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My new laptop screen is black, I tried taking battery out and putting back in , it didn't help. Please help!

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1. Take the battery out of the laptop & try to turn on the laptop using power adapter only. If the computer turns on, then the battery is defective & needs to be replaced.
2. Make sure the power adapter is not defective. Test the output voltage of the power adapter using a voltmeter. Compare the voltmeter reading to the nominal value written on the adapter or the laptop.
3. Make sure the DC jack is not loose or broken. A loose DC jack will need to be re-soldered. A broken one will need to be replaced.
4. If you have another processor which is compatible with your laptop's model, try swapping processors & test to see if the laptop will work.
5. The power button could be bad
6. The motherboard could be defective & needs to be replaced.

Posted on Sep 18, 2010

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Posted on Jan 02, 2017

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My brand new gateway ne71b series will turn on and boot up, but the screen remains black the entire time, never even bumped the laptop, but it's too late to exchange it. When i first got it, it was fine...


Try taking the battery out. Then with the computer plugged into the AC adapter turn the computer on.

There have been cases where bad batteries were causing odd electrical fluctuations that prevented the computer from working correctly.

If that doesn't work you can leave the batteries out, unplug the computer for a few minutes. Put the batteries back in, plug the AC adapter in and try starting the computer. Its not a full reset but it may help.

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hi,

thank you r using Fixya.com

please turn off your laptop and take off the battery wait 5-10mins interval after that put back again your battery if it still have the same problem and no changes check your VGA port carefully if it is working properly.
but if it is ok and no problem with the VGA try to reformat your laptop.

thanks,

please don't forget to rate our answers.

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Good Luck, Please dont for get to Vote/Thank You.

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