Question about NorStar T7316E Corded Phone

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No one in my work place knows how to work our phones. We use Nortel Networks T7316, it doesn't help that they don't make this model anymore :/. I was put in charge on setting everything up which i've done by looking things up and just plain playing around till something works the way I want it to. What I can not figure out is how to set up our Main Menu voice mail thing. They want me to set up a menu so that when we get calls they don't have to hit a 4digit ext. number to get to the party/voicebox they are trying to reach. Instead we are trying to simplify and use single digit numbers....if only this were a simple thing to do!! PLEASE HELP!

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  • NorStar Master
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The feature your looking for is custom call routing(CCR). If your using 4 digit DN's then you probably have larger office environment which I'm not sure that a CCR tree will handle efficently. To build your CCR tree, enter into voicemail admin programming, press the OTHR soft key, then the CCR soft key ehn the ADMIN key
enter in a CCR tree number, then press build At this point you would enter in the number of the path you want to build and what it will do. ex. path 1 means when I press 1 on the dialpad I want it to call Mary's extension(transfer, internal, ext 2221) When your finished building your paths you'll need to save your tree.then you'll need to enable the CCR tree under AA,TABLE, Grtg Table:1, then press next til you see CCR tree: none. Press the CHNG soft key then 1 on the dialpad and ok. That will enable CCR tree 1 to work in greeting table 1. Theres a large section dedicated to building and changing CCR trees in the Nortel voicemail manuals so don't be discouraged if you don't get it on your first try. good luck

Posted on Sep 11, 2010

  • Shelley Pederson Mar 21, 2012

    Please tell me you know how to disable this feature on this type of phone. I set this all up, but something went wrong because the Auto Answer kicks on after half a ring instead of waiting to see if we will pick it up. We had it set up and working but when I went in to change the recording, I messed something up and now the AA kicks in right away.

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