Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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I have a 500G My Book Essential with SmartWare version installed and working. I want to upgrade it to version1.3.0.16. I have all Windows updates (including .NET Framework 3.5 SP1) and Adobe Flash. First I´ve done firmware update as recommended by WD. Then I´ve downloaded WDSmartWare_SoftwareUpdater_for_Windows_1_3_0_16.exe. I've stopped all anti-virus and anti-spyware activity. I' ve double clicked the updater file and after some time got the "installation concluded" message. After reboot: - No version of WD SmartWare was not installed; - even the driver was not installed I reinstalled the original version (from VCD of My Book) and found out that I still had my files on the disk but SmartWare was not considering them as a backup. I' ve tried the update process again and got the same results. Any suggestions : Thanks Renato Brea

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Posted on Jan 02, 2017

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SOURCE: installing WD 500 GB back-up hard disk

Western Digital packs software with their external drives. If you want to use their backup software you'll need to install it. If not just click on your 'computer' icon and if it shows up it has been installed and is ready for you to use.

Posted on May 03, 2009

  • 30 Answers

SOURCE: I need to extract an archive named MBE2_image

Right click on MBE2_image and click on extract all
then it will ask to save and that time u will give the path of external drive. This way u can store the actual contents to ur hard drive

Posted on Aug 03, 2009

  • 79 Answers

SOURCE: WD My Book-Delayed Write Failed-Can't access-Files deleting!

Hi when you buy a hard disk you do not get instructions on how to change from FATS to NTFS. Your hard drive is set to FATS by default,which limits you tranferring files up to 4GB.If you changing to NTFS does 2 things. can transfer bigger files.
2. You will lose all data on the drive so you have to save any files to another drive ect
To change to NTFS, go to Start then Right-click on My Computer and select Manage. Under Storage click on Disk Management. Now find your hard drive in the list and Right-click on it and select Format. Under File System change the Answer to NTFS and leave the Allocation Unit to default.Click on Perform Quick Format if you want. click OK and confirm your OK with losing all data on the drive,and your done.
Regards Bill

Posted on Apr 18, 2010

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SOURCE: how to remove the wd smartware software on the

Open "Windows Explorer".
Select the 'WD SmartWare' folder.
Press DELETE to delete the folder, and its contents.

Posted on May 18, 2010

  • 1 Answer

SOURCE: how unlock the wd smartware my passport

forgot my password

Posted on Jul 31, 2010

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I have upgreaded the smartware software, what's my next stept to start system backup?

Install the software located on the USB drive to your computer and select the file you want backed up.

Aug 29, 2011 | Western Digital My Book Essential 1TB...

1 Answer

I know what the password is... how do I remove it

Try this:

a. Connect the WD external drive to a PC computer
b. Install the WD Smartware software came with it.
c. go to SETTINGS, the far right tap.
d. click on DRIVE SETTINGS.
e. select SECURITY, enter your old password and just hit enter instead of enter the new password.
That would erase the password from the drive.

After you have successful remove password you can uninstall the WD Smartware from your computer.

Mar 01, 2011 | Western Digital My Book Essential Edition...

1 Answer

I just bought my book essential 1 terabyte external hard drive.i plugged it in the usb port.initially it displayed detected new hardware then the dialog box proceeded .after some time nothing appeared.usb...

Disconnect the MyBook.
Connect it *ONLY* when you are prompted to connect it.

> just bought

Take it back to where you bought it -- it could be "defective" -- and get a replacement, under warranty.

Nov 11, 2010 | Western Digital My Book Essential Edition...

1 Answer

I just had it from the shop and when I try to install the WD SmartWare Software, a pop up window apears saying "Windows can not find C:\ Program Files (x86)\ Western Digital\ WD SmartWare\ Front Parlor\ WD...

restart the PC, do not plug the device. now insert the software disk in CD rom. Plug in the device. lower right tray, toy will see found new hardware. now doubble click on it and then start installing diver from the CD rom by clicking and pointing next inside the intall hardware pop up menu. after installation, it will ask for restart. do it and then it should work.

Sep 08, 2010 | Western Digital My Passport Essential SE...

1 Answer


george there is no need of any cd or drivers to be installed on the computer to use any external hard drive... what ever the operating system may be, you need not install any software... you can cut/copy your files through mycomputer....

have a look at my other essential tips...

Aug 11, 2010 | Western Digital My Book Essential Edition...

1 Answer

Brand new my book essential 1tb. installed smartware and backed up all data, unplugged and stored. tried to start up to acces data (on same machine) and windows (vista 32-bit) not recognising the usb...

Hello and yes,

Chances are, when you unplugged the device it was not properly disconnected.

This can cause some serious problems with the windows format on the drive but generally leaves the data intact.

If you're willing to gamble you can try a checkdisk of the drive which may repair th problem but runs the risk of causing further damage.

If you're not willing to risk the data and looking for pro in the Americas, try if you're not located in the americas and need the help of a pro, reply with your location(Country, State and City) and I will be happy to reffer you to a nearby facility that can retrieve your files.


Jan 08, 2010 | Western Digital My Book Essential Edition...

1 Answer

WD Smartware issues with continous back-up

Remove McAfee Security Center, Have you tried Microsoft's new free antivirus software? It's great and has a minimal performance impact!
I've had lots of problems with McAfee blocking apps that are legit, and not blocking actual viruses...

Nov 25, 2009 | Computers & Internet

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