Question about SanDisk Sansa Clip MP3 Player

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Hello! I hope you can help me.I charged sansa clip in the usb drive for 24 hours and when I went to get it the clip is froze. I can't do anything. It's dead! The computer even says that the clip has a malfunction and can't be recongnized by the usb drive. Is it permanently damaged and why?? Thanks Carrie

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Hi

Try and reset the player by inserting a pointed object inside the small hole, press and hold for 5-10 seconds to let the player reset. If this doesn't work then connect the player with the computer and let it charge for a while. Now go to control panel-> administrative tools-> computer management/system management-> storage, check if you are able to see the mp3 player here. If it is visible then try a reset and try again. If not then reset the player while it is connected with the system. This will resolve your issue. Please post back if you need more information.
Hope this helps...

Daniel

Posted on Sep 10, 2010

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