Question about HP Photosmart D5460 InkJet Printer

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General printer error0x61011be9 Please help

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This error means it is a hardware issue.

Solution one: Reset the product

1.
Without turning off the product, disconnect the USB cable from the rear of the product.
NOTE: The USB cable connects to the port on the back of the product. The port is labeled with the USB icon ( ).
Figure 2: Example USB connection (your product might not look exactly the same as this example)
Description of disconnecting the USB cable.
2.
Remove the cartridges from the product.
3.
Wait for the 'Insert Cartridges ' message to display on the control panel.
4.
Disconnect the power cord from the back of the product.
5.
Wait 60 seconds.
6.
Reconnect the power cord. If the product does not automatically turn on, press the Power button ( ).
7.
Reinsert the cartridges, and then close any open doors on the product.
8.
If you receive a prompt to print a calibration page, do so.
9.
Reconnect the USB cable to the rear of the product, and then try printing again.


Posted on Sep 10, 2010

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