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I purchased my Rocketfish mouse "RF-MSE14" Ergo Laser Mouse from Best Buy. For starters, even though the package states there is a software CD included, it was missing. There was only a quick start guide which has very little information. Since I had the mouse, I tried it out, but it frequently hangs and sometimes drags slowly, not following my mouse movements very well at all. I previously used a Logitech cordless mouse for about three years with no problems. I have a corded Microsoft optical mouse which works very well; no problems at all. It tracks very well and never hangs up, so I believe the problem I am having now has to be with the Rocketfish mouse. I did not want to take a chance on another Rocketfish mouse, so returned to the store for a refund. They had no other mice that seemed to fit what I was looking for. When I purchased the mouse, I paid in part with cash, and in part with a "VISA" disposable, one time use "GIFT" card, which is the same as cash. Best Buy refused to give me a cash refund, but tried to force me to take a store credit gift card. This only forces me, against my will, to "have to" spend my money in their store. This is fraud and I will take the issue to our state attorney general for charges to be filed. Any assistance you can give me with this problem will be greatly appreciated. Thank you. Tim Applegarth P.O. Box 1053 Muskogee, OK 74402-1053 Phone: 918-687-8150 FAX: 918-687-8888 Email: appleone@suddenlink.net

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