Question about HP Photosmart D7160 InkJet Printer

2 Answers

Replace yellow ink cartridge twice , same error message saying empty ink cartridge.

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  • diesel290 Sep 10, 2010

    Model: HP Photosmart C7180 All-in-One

  • diesel290 Sep 10, 2010

    Thanks Michael34 for quick response, model is HP Photosmart C7180, can you clarify
    button - resume and
    button -cartridge
    I've got an 'ok' button, no 'cartridge' button,.
    I added a comment to my first question when I realised the model was identified as HP Photosmart D7160.

  • diesel290 Sep 16, 2010

    Hey ginko,

    I think it's stuffed, tried your first 2 solutions, but when I rang HP to see about servicing it, they told me and I've read this before, that it cannot be serviced because it's a corroded yellow sensor and cannot be replaced because all the printheads are together as 1 unit. Making the Photosmart C7180 as HP say un-repairable, any ideas?

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  • HP Master
  • 19,396 Answers

Hi.

To start ensure that you did reset the printer by disconnecting power cord for about five minutes. Test different kind of cartridges. Also try reinstalling printer software.

The cartridge is not being detected. This may happen for different reasons:

1 - The chip on cartridge is defective. Test using a replacement cartridge.
2 - Poor contact because of dirt on contact plate inside ink carriage. Clean the metal plate contact located inside the ink carriage, in the malfunctioning cartridge slot. Use soft cotton and isopropyl alcohol or circuit cleaning solution. Do not use water or detergent.
3 - Broken contact from print head. The contact at the back of print head may be broken. First test is done ensuring that there is continuity between cartridge slot contact and connector at the back of print head. Call service at the number listed on owners manual if you are in this case.

Posted on Sep 10, 2010

Here is the reset procedure for clearing this message. First, unplug the power cord and hold power and resume buttons. Now, plug the power cord back in and release the power/resume buttons. Open the front door of your printer and hold the cartridge and resume buttons. Now, press power and then release all buttons after the beeps and press cartridge once and then press resume.

Posted on Sep 10, 2010

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