Question about Gateway (5500652) (  5500652) DVD Drive

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I have a gateway laptop (NV-52) model. My dvd/cd player is not working. I put a cd in the slot and clost it. It sounds like it is trying to start up but then doesn't. When I open the drawer to remove the cd the cd is spinning. When I put a cd in and go to My Computer, D drive. It does not show there is a cd in the drive. It tells me to install a cd and I do but it does not register. When I check the drivers for the dvd player it says the drive is working fine. When I put a cd in the drive the light does blink like it's trying to recognize what's happening but it doesn't read the cd. Please help....

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Try un-installing the driver then re-installing it....probably wont work....replace the drive.

Posted on Oct 12, 2010

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Dont worry, i worked with Gateway and NV52 is one of the best computers. Just follow the steps and should be careful, because we are editing the registry editor. Follow the steps carefully

  1. Click Start
    Collapse this imageExpand this image vistastartbutton.jpg, type regedit in the Start Search box, and then click regedit in the Programs list.

    Collapse this imageExpand this image securityshield.jpgIf you are prompted for an administrator password or confirmation, type your password, or click Continue.
  2. Locate, and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}Caution There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM.
  3. In the right pane, right-click UpperFilters, and then click Delete.
  4. Click Yes to confirm the removal of the UpperFilters registry entry.
  5. In the right pane, right-click LowerFilters, and then click Delete.
  6. Click Yes to confirm the removal of the LowerFilters registry entry.
  7. Exit Registry Editor, and then restart the computer
hope this will fix the issue

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iTunes can no longer find my CD burner. Using a gatewayM-1631U laptop, with windows 7 x 64 home premium edition. (See additional details below). I use iTunes regularly, and as recently as Xmas 2009 was burning music CDs frequently on my laptop. Yesterday I attempted to burn a CD, and iTunes no longer recognizes the installed CD burner. I have not installed any programs to my computer recently, or made any other changes. Today I began investigating the issue. I have tried (not in order) the following - and have not solved the issue: 1. Going to the registry editor and deleting the lower and upper filters associated with the H_KEY_LOCAL MACHINE/SYSTEM/CURRENT CONTROL SET/CONTROL/CLASS 4DE3695 .... 2. Uninstall and reinstall iTunes (9.0.2.25) 3. Repair iTunes 9.0.2.25 4. Looked for updates for the drivers (can't find any) 5. Downloading Gearsoft products I admit that I have not tried Windows Media Player (because I'm committed to my iTunes - I sync with my ipod all the time and listen to it alot). I also realize I may have made the problem worse by some of my attempted fixes. Here is the information gathered through itunes diagnostics: Microsoft Windows 7 x64 Home Premium Edition (Build 7600) Gateway M-1631U iTunes 9.0.2.25 QuickTime 7.6.5 FairPlay 1.5.23 Apple Application Support 1.1.0 iPod Updater Library 9.0d11 CD Driver 2.2.0.1 CD Driver DLL 2.1.1.1 Apple Mobile Device 2.6.0.32 Apple Mobile Device Driver not found. Bonjour 1.0.6.2 (118.5) iTunes Serial Number 2987488CE609EDAB Current user is not an administrator. The current local date and time is 2010-02-05 07:50:22. iTunes is not running in safe mode. Video Display Information ATI Technologies Inc., ATI Radeon X1200 Series **** External Plug-ins Information **** No external plug-ins installed. iPodService 9.0.2.25 is currently running. iTunesHelper 9.0.2.25 is currently running. Apple Mobile Device service 2.50.39.0 is currently running. **** CD/DVD Drive Tests **** No drivers in LowerFilters. UpperFilters: GEARAspiWDM (2.2.0.1), Failed while scanning for CD / DVD drives, error 2380. Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly. Additionally, the device driver says my DVD/CD unit is: Optiarc DVD RW AD-7563A ATA Device Anything else you need to help me figure this out? Could really use help and advice. Thanks in advance.

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