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Printer does not recognize that the cartridge has been inserted. The message is cartridge is missing,.

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To resolve this error on your printer please follow these steps:

1.Disconnect the power adapter from the printer.
2.Open the printer access door.
3.Remove the ink cartridges.
4.Reinstall the ink cartridges, making sure each clicks into place and is firmly secured.
6.Connect the power adapter to the printer.
7.Turn the printer on.
8.Close the printer access door.

Now, please run the Alignment Test and print a test page from the printer.

This will resolve the issue you are facing.
If this doesn't work for you, please comment and let me know, and I will be more than happy to assist you to further resolve your issue.

I will look forward to your feedback and positive rating.

Posted on Sep 10, 2010

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1 Answer

I disconnect the USB cable and remove the cartridges but I don't receive the message for inserting cartridges!


Remove both cartridges in power off condition, power on it chk for the message, once printer detects both cartridges are missing, lift cartridge access door insert one cartridge, close the door & allow printer to detect the inserted cartridge, do the same for the second one also..
USB cable no way related with hard ware issues..

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I have a lexmark x1240 and just installed a new cartridge. I keep getting an error message that says " print cartridge missing" install print cartridge even though both cartridges are in the printer.


If you insert the old cartridge, does it recognize it? If it does, then it's a problem with the new cartridge. Try to check if you already have taken out the protective tapes out of the cartridge.

If it still doesn't recognize the old cartridge, then it's a problem with the printer.

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Hp c6180 states cartridges missing or damaged


OK now this might seem bizarre, but did you go ahead and click the "Black Only" print option?

I have a C6180. Just installed all new cartridges. Tried to print and got the message that Cyan is empty. Tried all sorts of things. Then out of frustration clicked the Black Onl option. Document came out printed in color! Double checked with a picture that has lots of cyan colors. It all printed too! Go figure.

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Dell 926 won't recognize new color cartridge


Try this...shut down the printer. Insert new cartridge, let the printer cycle out with new cartridge. then reboot the computer. This should solve the problem. The cache in the printer will not cycle out. It wants to see the printer as a new entity

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1 Answer

Error #12 Shows on my lexmark x4270 all in one how do i clear it


Hello there,

In my experience I've never come across an error #12 on a X4270. I've seen an error 1200 & error 1203 a couple of times. Did you get this error after installing a new cartridge? then there are chances that the new cartridge that you installed is defective. The best way to figure if out is to take both the cartridge out and power recycle the printer with the cartridge out. Check out if the operator panel says "cartridge missing" when it is powered back on. If it doesn't say "cartridge missing" then the printer hardware is defective. You would need to get it serviced. If the printer comes up with "cartridge missing" message, then either one of the two carts that you have is defective. I would suggest you to insert one cart first and close the cover and check if it says "cartridge missing" If it does come up with that message then insert the other cart too.. If you get Error 1203 on after inserting a cart, then that cart is defective and needs to be replaced.

Merry Christmas!

Dec 21, 2008 | Lexmark X4270 All-In-One InkJet Printer

1 Answer

Printer cartridge missing


Hi does the message read insert print cartridge or close door? Are the any numeric messages on the control panel?

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3 Answers

Error code 1203


To determine whether this error is due to a cartridge failure or a hardware problem with the printer, do the following: Make sure the printer is powered on. Open the printer's top cover. The print cartridge carrier moves and stops at the loading position. Press down on the cartridge lever to raise the cartridge lid. Remove the cartridges. With the cartridges out of the printer, close the top cover. Power the printer OFF and then back ON. Check the operator panel to see if the 1203 error has returned or if a new message is displayed. If the message displayed is 1203, there is something wrong with the printer hardware. Please contact Lexmark Technical Support. If the message is Cartridge Missing, reinstall the cartridges into the printer. Insert the black cartridge in the left carrier. Insert the color cartridge in the right carrier. Snap the lids closed. Close the top cover. Check the operator panel. If the 1203 message is still present, you need to insert one cartridge at a time to determine which cartridge is producing the failure. With one cartridge in the carrier, close the top cover and check the operator panel. If the 1203 message is displayed, that cartridge is producing the error. If Cartridge Missing is displayed, the second cartridge is the defective item. Please replace the defective cartridge.

Aug 20, 2007 | Lexmark P315 InkJet Photo Printer

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