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OK, We will try this again,however, I already paid for this once with no response. My question again is this; I have a Compaq 1500 laptop. There are several keys that have a number and a letter, and I don't have any control over which one I get. Can you help ?

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There are keys that have numbers and letters. You also have a key that says Num Lk (for Number Lock). Also you would find a small led that glows when you activate the Num Lk. If the led is glowing you will get numbers from these keys. And vice-versa. This is because on the PC keyboard you have a separate number key pad. To save space on the laptop this arrangement has been made.

Posted on Sep 10, 2010

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I have already paid


OK, we will work through that. I will help you, and if you paid for it, MS should help you to work through it. Have you looked at their site pages, such as -- ?
http://office.microsoft.com/en-us/products/FX101211561033.aspx
http://office.microsoft.com/en-us/products/HA101759641033.aspx

If you submitted a request for help online, have you checked status at http://support.microsoft.com/? Their e-mail support indicates a one business day response time, but my experience has not generally resulted in that timely a response. I would say get on the phone and ask for one supervisor after the next if you do not get resolution.

If you sign in to the support page, then you get to the contact info. In order to get you the info, I signed in to support, then chose Office 2007 Pro, as I am not sure which version you wanted to end up with. (Of course I am in the U.S. and not certain where you are.) This took me to phone number - (866) 452-4755. Since you are a student maybe you paid for the H&S version - ? Choosing this product takes me to the same number.

MS does indicate that if your product was preinstalled, you should contact your manufacturer. You might try that, and if you're lucky enough to get a tech who cares, they may offer to intercede with MS.

Otherwise, I would call the after-90 day number (or Advanced at (800) 936-4900 only as a last result). There is a $49 charge, usually, for this, as it is typically for support after the 90-day initial contact period. If you do end up calling here or Advanced, they should not end up charging, because you have a valid issue. This is the number I have used before, and once they accept that the problem is the responsibility of MS, there has been no charge: (800) 936-5700.

If you paid for a product and did not get it to work, you have an installation issue which they definitely should help with. Stay on the phone for a live person and don't take any answer unless it gets you working. In light of these things, do you not think that my assistance is either helpful or FixYa ("great ideas")? I will continue to help if you can give me more info regarding what you have already done, and if you still can not solve the issue. But I can't place the call to MS for you, unfortunately, you will have to handle that. Thanks again for your consideration and good luck!

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