Question about Adobe Dreamweaver CS3 ( Windows ) for PC (38040335)

1 Answer

Hi, just got a new tower running XP Pro (a downgrade from Win 7). Installed several programs including CS2 with no problem. Went to install Dreamweaver CS3; clicked on the icon and saw that the initialization started...then the initialization stopped and nothing else happened. Tried selective startup with same result. Any ideas? Thanks, Steve

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  • 6 more comments 
  • email663 Sep 10, 2010

    Hi Tim,
    Here are answers to your questions:
    1. Rebooted several times...same result.
    2. The CS2 suite works except for one thing: Adobe reader opens but the licensing screen is blank (white page). Upon closing the window the message is something like: License Agreement not accepted. The application will now quit.
    3. The disc is the original CS3 from Dreamweaver.
    4. CS2 was installed prior to attempting to install Dreamweaver CS3
    5. The initialization window shows that files being transferred, the progress bar moves rather quickly and goes to the end, then the window closes...and nothing further happens. Typically, you would see a new window open with continued prompts for installation.
    6. Yes, the same thing happens each time...with or without using selective startup.
    7. Another quirk: If attempting to install via the control panel, Dreamweaver shows up in the list of installed programs, but with no data size indicated. Upon selecting Dreamweaver, the window locks up and has to be closed manually.
    8. This new tower is a workstation only and is not connected to a network or to the internet.
    Hope that helps you figure this one out....thanks, Steve

  • email663 Sep 11, 2010

    Hello Tim,

    ...followed your instructions and downloaded the uninstaller program. Got rid of all Adobe programs and common files as well as any Adobe registry entries.
    Then...tried to install Dreamweaver CS3...SAME RESULT!!! The program initializer went so far, shut down and nothing else. I did notice that some remnants of the program were installed according to the uninstaller program, so I got rid of those and tried again but had the same result.
    Question: How do you install to another directory? Thanks, Steve

  • email663 Sep 11, 2010

    Hi Tim, Thanks for the suggestion...however, the install doesn't get that far. As described, the initialization window (with the files that fly from one to the next)...comes up, the bar fills up quickly and then disappears and nothing else happens. Using the uninstall program I can see that some files were transerred, but no program data. After looking around on the internet, it seems that others are experiencing a similar problem using Vista with Dreamweaver CS3....but we purposly asked the PC builders to use XP Pro. And yes, the CS3 disc was used on 3 other machines running XP to install on them...with no snags. Any other ideas? Thanks, Steve

  • email663 Sep 12, 2010

    Hi Tim,

    Here is a link to the system specs. The only difference is that we ordered the machine with a larger capacity hard drive. The system you want to look at is the BX-680. There is no anti-virus software installed and there is no Flash player installed (as yet). This is a new machine that we picked up last week...which was to be used in a production area for web development. It is ironic that one of the key programs, Dreamweaver CS3 will not install. Hope the info helps. We did contact TPI regarding the problems we are having and we may just return the machine and get another one with different hardware. So, your feedback will be valuable to see what hardware we may need to be compatible with XP and with Dreamweaver CS3. Thanks.

  • email663 Sep 12, 2010

    Sorry...forgot to embed the link to the TPI site, again scroll down and look for the BX-680:

    http://www.tpi-us.com/products.php?cat=7... Thanks again, Steve.

  • email663 Sep 12, 2010

    Hello again, ...forgot to mention that, yes, the latest service packs have been installed. Steve

  • email663 Sep 12, 2010

    Thank you Tim. I will be contacting TPI tomorrow ...will let you know what develops. Steve

  • email663 Sep 14, 2010

    Tim (micromatikal) was very helpful...thank you. Steve

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I assume you have tried simple things like rebooting? Does your CS2 installation still work? Is it an upgrade disc that you are using? Do you have dreamweaver CS2 already installed? If so that could cause an issue. Does it stop at the exact same point every time? Thanks, please let me know and I can help.

Tim

Posted on Sep 10, 2010

  • 4 more comments 
  • Tim Grayson
    Tim Grayson Sep 10, 2010

    Wow, that's all very wild for sure! Hmm, very strange indeed. Ok what I would do is uninstall at least Dreamweaver CS2 if not the whole CS 2 suite (since you are having those user agreement issues. I personally would use REVO Uninstaller (you can get the freeware version, works great) check it out at :

    http://www.revouninstaller.com/revo_unin...


    Eradicate all instances of CS 2 is what I would do, just to test and see if you can then install CS3 without issues after that. You may want to try installing into a different directory to make sure it's not using libraries that were somehow corrupted during the first install.

    Do that, I have to run somewhere real quick, report back anything you find, or at least a reminder that you are still working on it, and I will add more comments here in a bit!

    Thanks so much
    Tim

  • Tim Grayson
    Tim Grayson Sep 11, 2010

    During the install, it should have an option for ADVANCED installation or something along those lines. If it does (or even if it doesn't) it should take you to a portion where you can adjust the directory it installs to. It will display something like C:\Program Files\Adobe\Dreamweaver or similar. So if they have the advanced option, chose it, if not, just keep an eye out for the portion I mentioned there. You will want to click in there and adjust it (should be able to just type in the box) to something like C:\Adobe\Dreamweaver Just change it to anything different then the default, you can't really pick a "wrong" location. If it doesnt let you type in the box it should have a "chose folder" option where you can click and select you C: drive for example and click ok.

    Have you ever used this CD to successfully install before? I wonder if somehow you have a corrupted disc, it can happen sometimes...

    Tim

  • Tim Grayson
    Tim Grayson Sep 12, 2010

    Oh sorry about that, I misunderstood and was thinking it got past the initial setup options and then during the final phase of the install (where it actually copies all files to disk) it was failing. It sounds like it isn't even getting past temporary files which is strange indeed. You have all the latest service packs an everything that windows recommends you update in fact updated correct?

    It could be a general issue with the hardware you are running and XP not recognizing it correctly. Do you have the make / model of the computer available and I can check that potential issue out? Or is it a customer build, and if so, do you know what motherboard, CPU, and video card you are using?

    Also, do you have any antivirus running? I feel I may have already asked this, but checked over the comments I've made and didn't see it so I wanted to make sure. Sometimes antivirus can block installation of some software, but I doubt it's the case, but want to verify.

    Do you have adobe flash player installed? If so, which version? You can check that out by going to this link:


    http://www.adobe.com/software/flash/abou...


    Half way down the page or so it will display the version information, for example mine is:

    You have version 10,1,82,76 installed


    Thanks, sorry it took so long to reply

    Tim

  • Tim Grayson
    Tim Grayson Sep 12, 2010

    I believe part of the issue may be using the Intel Core i3 processor with XP, it is definitely made for a much newer system. If you continue to have issues I would definitely recommend returning it and getting one with a Intel Core 2 Duo or equivalent processor. These are much more compatible with XP... and should be plenty fast enough for you to do all the graphic work you need, just make sure you get plenty of ram (4 GB or more in my opinion) and you should be much better off from a compatibility standpoint.


    Let me know what ends up happening, I am sorry you are having all these issues :(.


    Thanks
    Tim

  • Tim Grayson
    Tim Grayson Sep 12, 2010

    No problem Steve,


    It is my pleasure to help you out :).. Definitely let me know what turns up.

  • email663 Sep 14, 2010

    Thanks Tim, I am returning this machine and getting an "older" processer, which should run XP pro (and the Dreamweaver CS3). Steve

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