Question about HP Officejet Pro 8500 Wireless All-In-One InkJet Printer

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Just purchased a wireless HP Office jet 8500. Staples said I could use it the same as the non-wireless 8500. I am using a USB to connect to my desktop computer (HP w2338h - windows Vista). I can get the printer to print but it won't scan! Help please!

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Download a file from the HP website called the Scan Diagnostic Utility. you can see it in, -> Support & drivers -> select the first option: download drivers and software -> type in the product number of your printer. it usually starts with CC, CD, Q and its only 6 digits long. if you see a # sign. ignore it. just the six digits before the # sign will do. then click 'GO' it will ask for your operating system next. input your operating system then the downloads will open. click the plus sign of 'UTILITIES' and you can download the SDU from there.

Download to your desktop and install.
Then run the file.
Files with red x's will need fixing. The SDU already has the ability to fix it by highlighting the file with the red x and there will be a "FIX" button available after that.

good luck!

Posted on Sep 10, 2010


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