Question about Microtek C593 15" Flat Panel LCD Monitor

1 Answer

I have a Microteck C593 flat screen and has been working great until yesterday. My son was trying to change the image size on the screen and then it black out and shows "out of range". We tried rebooting the computer, turned screen on/off, and even tried disconnecting it. Nothing has changed. It still shows as it boots up out of range. Please help. Thanks.

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  • 6 more comments 
  • marrasjadde Sep 09, 2010

    When I press F8 it pulls up screen Select First Boot Device with choices: IDE-0, IDE-1, CDROM, and Network. Not seeing the Safe Mode or the others that you listed.

  • marrasjadde Sep 09, 2010

    I believe it is an XP

  • marrasjadde Sep 09, 2010

    When I press F8 it pulls up screen Select
    First Boot Device with choices: IDE-0, IDE-1, CDROM, and Network. Not
    seeing the Safe Mode or the others that you listed.
    I believe it is an XP.

  • marrasjadde Sep 09, 2010

    Well that worked somewhat. You have to be fast with the F8. However, I get to the screen with safe mode, but the arrows wont move the highlighted spot to where I need to be. It stayed on normal and counted down. Then I was back to where I was. Out of Range.

  • marrasjadde Sep 09, 2010

    I retried several times. The same thing. It goes to the screen you were talking about but the highlight would not move. No matter what I did. I know the cursors work because if you press delete as the computer boots it takes you to another menu and the cursor works there. Any thoughts?

  • marrasjadde Sep 10, 2010

    Yes it is a wireless. I have tried using the arrows, turning off num lock, I even tried the shift key. I pulled out another key board but its not wireless but it connects by usb. It too did not work. I will keep trying. I do not have a traditional key boards since I usually like wireless.
    Thank you for your help.

  • marrasjadde Sep 10, 2010

    Thanks Tim. I tried hooking up to the lap top but that did not work. I will try those things that you said. I am a bit familiar with the resolution and yes that was what my son messed with as he was trying to change it. Thanks again. Hopefully the other things will work. Now I got to try to find either another keyboard or monitor.

    Lisa

  • marrasjadde Sep 15, 2010

    Thank you. Once we got another key board that connects we were able to get it to the safe mode. I was able to configure to its original resolution. Thanks again. I will definitely keep this site for future reference.

    Lisa

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Hello there! We can definitely fix this issue. It would be helpful to know what version of windows you are running, but it is not required. What you want to do is shut down the computer, get it to the point where it is all the way OFF. Go ahead and turn on the computer, and as it starts coming up, before you see the "Starting Windows" or similar screen, you need to PRESS F8 on the keyboard. To make sure you do it in time, as soon as you turn on the computer start pressing F8 on the keyboard, about once a second until it takes you to a BOOT OPTIONS screen where you have options like:

NORMAL MODE
LAST KNOWN GOOD CONFIGURATION
SAFE MODE

and others, not necessarily in that order, but something similar, you will definitely know when you get there. At this screen you need to use the keyboard arrow keys to move down to SAFE MODE and press ENTER on the keyboard. This will boot you up in safe mode. From this point, you need to RIGHT CLICK on My Computer (either on the desktop, or under the START button menu) and go to PROPERTIES. From there you should have a HARDWARE TAB, the second tab at the top usually. From there you should have a DEVICE MANAGER button. Click on that, it will pull up a list of hardware in your machine. We want to look for Display Adapters, and click the + sign next to it (on the left of Display Adapters) and it should drop down at least one option there. Click on whatever it is that dropped down, directly below and "attached" to display adapters. It will highlight the option. Now click REMOVE or DELETE, whatever button you have at the bottom. It will ask you to confirm that you want to remove the device. You do, so click YES. You should have only one option under display adapters, and now it should be gone. If you have more display adapters, remove them the same way, but DO NOT GO PAST DISPLAY ADAPTERS. We want to just remove any and all display adapters on the system. Now that it (or they) is gone, we can reboot the system. So click START, go to SHUTDOWN, and RESTART (I'm sure you're familiar with this) and let it restart normally. It will reboot into NORMAL MODE on it's own, so just let it boot up. Once in Windows it will detect your display adapter again and install it all by itself. When it's done it may ask you to reboot, go ahead and do that if it does. Now you can boot up the computer normally without problems! (This next part is only if it still looks strange to you when it boots up, if things are too large for example, otherwise IGNORE THIS NEXT PART IF YOU ARE SATISFIED) From there you can adjust the resolution (screen size basically) by right clicking anywhere on the desktop picture, as long as it's not on an icon, and go to PROPERTIES at the bottom. From there you can go to settings and change the resolution with the little slider bar and click ok. Now you should be good to go!

Please let me know if something doesn't make sense, or you can't find the things I talk about. If you do need to reply PLEASE include what version of Windows you are using (such as XP, Vista, or 7).

Thanks so much!
Tim

Posted on Sep 09, 2010

  • 3 more comments 
  • Tim Grayson
    Tim Grayson Sep 09, 2010

    In that case, you want to chose IDE 0, then immediately start hitting F8 again and it will bring you to the menu I speak of. If that doesn't work, reboot again and try IDE 1, but it should be IDE 0 for sure. Make sure as soon as you hit enter on IDE 0 you start pressing F8 again, and I mean immediately. If it says "starting windows" you have gone too far, it should be the boot menu right before windows. So select IDE 0, hit enter, and IMMEDIATELY start pressing F8 again. If you miss it try again.


    Sorry about the delay.

  • Tim Grayson
    Tim Grayson Sep 10, 2010

    Weird, I've never heard of such a thing. Is it a wireless keyboard by chance? The only other time I've seen where you can't move the cursor in the windows select screen is with a wireless keyboard. If that's the case, do you have a wired one you can try? Maybe a different keyboard? I know that sounds strange, but maybe if you have an older PS/2 style keyboard (the round style connection, as opposed to USB) that would let you select it. You are just using the arrow keys on the keyboard, correct? The ones below the DELETE key, to the right of enter? If so, you could also try turning OFF numlock (above the number pad to the right, make sure the light goes off, if your keyboard has a light) and then try using the 2 KEY on the number pad to go down the list, 8 KEY should go up the list...

    Thanks, sorry about all the rigmarole.

    Tim

  • Tim Grayson
    Tim Grayson Sep 10, 2010

    No worries :), glad to help. I bet it is the wireless / USB issue. You may want to borrow just a regular old PS/2 keyboard from a friend or get one at the good will or something for $1 :), I bet that is the issue. Once you can get into safe mode it is fairly easy to fix. Are you familiar at all with device manager and the other things I mentioned, such as resolution? That is what is causing the issue, it is at a resolution / refresh rate that is not compatible with the monitor. You could try hooking another monitor to the computer in place of this one (temporarily, maybe borrowed from a friend as well, if you dont have another one) just to boot it up once into normal mode (just ignore the F8 and everything like that, and just try it with a new monitor) and hopefully windows recognizes that, and tries to automatically adjust resolution to work. Then you can shut down, re-attach your old monitor, and it should be good to go.


    Thanks for working with me :)
    Tim

  • Tim Grayson
    Tim Grayson Sep 10, 2010

    No worries, thanks for bearing with me through all this. Also, whenever we do get it working please make sure to come back to the site here and indicate that I answered the question / was helpful in the situation (not sure how they word it, but you should see something like that). Otherwise I get no credit on the site here for the help.

    Thanks
    Tim

  • jerry carmichael Dec 04, 2010

    I do believe you may have just told some one to delete there graphic controller.....maybe go under monitors ,,then proceed...this is a question cause i dont know...just went through process and it made me stop and scratch my head...

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