Question about Polycom SoundStation Premier 500D Audio Conference

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I have a SoundStation 500D we are trying to hookup. My Telecommunications Division says I needed an analong voice line which they have installed. After plugging up the soundstation the way it says in the instructions. 1. I do not get any dialtone from it. 2. It seems to be stuck on "Initialization" and won't move from there. How do I get it to work?

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Posted on Jan 02, 2017

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SOURCE: open up a Polycom Soundstation EX

change the battery

Posted on Feb 26, 2008

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SOURCE: Polycom soundstation 2w has no signal. tel line is

Hello Edward,
This is a known issue with this product that requires a software upgrade to resolve. Please download "SoundStation2W Software Upgrade" from the Product Support page of our website and follow the included instructions. If you need any assistance please don't hesitate to call for assistance at 1-888-248-4143 Options 2, 4.

Regards,
James

Posted on Oct 18, 2010

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1 Answer

The instruction manual has been misplaced and I am trying to set up a conference with dial in people


here is the companies direct link to the user manual:
if you have the SoundStation 2 with a display here is the link:

http://support.polycom.com/global/documents/support/user/products/voice/soundstation2_with_display_user_guide.pdf

Without display

http://support.polycom.com/global/documents/support/user/products/voice/soundstation2_without_display_user_guide.pdf

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sounds like the 'brick' went bad

this is the power supply try replacing it

also and possibly more important did you reprogram phone and phone number when you moved it??

make sure you reset all settings and start new

Mar 17, 2011 | Polycom SoundStation

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You need to update the software on the device. I called their support line and the tech explained everything. This has been a common problem with this conference phone.

Feb 07, 2011 | Polycom SoundStation 2W (2200-07800-001)...

1 Answer

I need skype drivers


Skype is telecommunications software allowing for several functions amongst telephony, messaging and voice recording. Once installed on a computer, skype requires compartibity checks either as an internet capacity to acquire media to media between devices. Usually, skype should not malfunction. The computers networking strength should be capable of allowing Skype perform the functions, either as telephone, voice recording, or data transferability. Skype should least require drivers to perform, Skype may have a specific compatibility requirements to perform desirably. Verifying details with the Skype program should provide the desired remaining components.

Jan 26, 2011 | Computers & Internet

1 Answer

Polycom soundstation 2w has no signal. tel line is good, power to transmitter is good. Soundstation seems ok, can get to menu & settings ok.


Hello Edward,
This is a known issue with this product that requires a software upgrade to resolve. Please download "SoundStation2W Software Upgrade" from the Product Support page of our website and follow the included instructions. If you need any assistance please don't hesitate to call for assistance at 1-888-248-4143 Options 2, 4.

Regards,
James

Sep 14, 2010 | Polycom SoundStation 2W (2200-07800-001)...

1 Answer

Need a user Manual


here the most i can find

The SoundStation Premier and Soundstation Premier EX has been discontinued and is no longer available for purchase. Support for the product will be available until 02/21/2010.

http://www.polycom.com/global/documents/support/setup_maintenance/products/voice/soundstation_premier_user_guide.pdf

Mar 19, 2009 | Lands Phones

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Noise on the recieving line


1-change telephone cable from your machine to wall outlet if the problem fixed it is ok,if not you must contact your phone company because noise may be in telephone line itself.

Feb 18, 2008 | Polycom SoundStation

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