Question about Panasonic Lumix DMC-LZ3 Digital Camera

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Camera was dropped and outer shutter doors won't open It says - please turn camera off and on again and same message comes up after it's turned off and on

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Hello

The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair center for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

Hope the advise is useful. Please do not hesitate to let me know if you need any further assistance.

Regards
Andrea

Posted on Sep 09, 2010

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The message please turn camera off and then on again appears when the camera is not operating properly. So the manual says.
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I have the exact same problem with my Cyber-shot; the lens is stuck inside. After trying everything to loosen it (like wedging a razor knife between the sections, even dropping it or banging it against a book, etc) non of which I recommend, I finally got it open by PUSHING on the black telescoping section surrounding the lens itself. For some reason, this worked!

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Panasonic Lumix DMC-TZ3 shutter doesn't close all the way and gives message "please turn camera off then on again"


My camera got dropped into the dirt. The dirt grains are detrimental to the plastic mechanics of the lens system, they imbed themselves into the plastic and become like sand paper. I took my whole camera apart - something that I would not recommend but I was desparate. I don't think I can save my camera, it needs a new optics.

If the shutter has problems it is most likely that the thin aluminum casing at the front of the lens got bent and you may be able to bend it back with a thin screw driver, that you can manage to insert between the plastic casing of the shutter and the aluminum cover. Just where the aluminum casing ends at the front of the lens. But be careful, you may otherwise damage the aluminum and the looks of your camera. If you got dirt in there, you may want to manually (carefully) open the shutter when the camera is shut off, let it close, etc. while blowing air between the gaps of the shutter blades. You can buy a 'Cleaning Duster' spray bottle from Office Depot and use that. But be carefull to hold the bottle straight, don't tilt it or the liquid content will spray over your lens and you have to clean the oily residue with a solution of soap and water (I had to) and wet a paper tissue (use a Kleenex that is not impregnated with a lotion, on the back of the box it will tell you 'Not recommended for cleanig eyeglasses'.

Hope that helps.

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If that doesn't work, then you may have to send the camera in for repair.

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1 Answer

Err 99


Hi Ben ,

To isolate the cause of the issue, we suggest that you do the following:
1. Turn off the camera.
2. Remove the lens, battery, and CF card.
3. Allow the camera to sit without power for approximately 20 minutes.
4. Insert a fully charged battery, and turn on the camera.
5. Depress the shutter button as you would to take a picture.
Does the “ERR 99′ message appear? If it does, then the camera should be
serviced. If it does not, then please proceed to the next set of steps:
1. Turn off the camera.
2. Insert the CF card.
3. Turn on the camera.
4. Format the CF card in the camera.
5. Depress the shutter button as you would to take a picture.
Does the “ERR 99′ message appear? If so, then the CF card is the most
likely source of the issue. Try using a different card.
If the message does not appear, please complete the following steps:
1. Turn off the camera.
2. Clean the lens contacts by gently rubbing them with a pencil eraser
or soft cloth. Be careful that you do not let any debris fall into the
camera body.
3. Reattach your lens.
4. Turn on the camera.
5. Depress the shutter button as you would to take a picture.
If the “ERR 99′ message only appears when one particular lens is
attached, then that lens should be examined by a service technician.
If you see the “ERR 99′ with a different Canon lens attached, then the
camera should be serviced.

Let me know if this worked, if not then the camera is dead and it would require some service or a replacement



Thanks
Proton

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1 Answer

"turn off and on again"


a few weeks ago i dropped my camera in the sea and i thought, ****. i was in the same boat, so i opened the shutter myself and turned on the camera and it works and takes pictures but the shutter wont close again so if you can make sure you have no dirt in your lense and you can manually open the shutter yourself it may work and if it stops turning on all together keep charging it and once it goes green turn the switch off and on again until it always turns green then it should work again.

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I had what sounds like the same problem. The camera was dropped and the shutter was stuck open. Just kept showing error message.
As I felt I had nothing to lose I began tapping it on a soft book and the shutter started to appear. I then shut it just using the end of my finger. When I then turned the camera on again it opened and shut when turned off. It has worked fine ever since.
Seems a rather poor design.
Hope this helps. Very best regards Peat.

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