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When someone is trying to fax us, it says on their side that it went through but we hear no dial tone and do not recieve any faxes. What can we do to try to fix this? We have to have our fax working as we are a business. Thank You Shelley

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Well first thing is to call your own fax machine from a telephone at your location and make sure that it rings and answers....you should hear the tones in the earpiece of the phone you are calling from. If that works, go to your fax and try to make a "copy" on it to make sure it actually prints onto paper. Then get someone locally with a fax machine to send you a fax...make sure your machine answers and then prints the page out. If it wont print the pages out are the pages going into memory???? Maybe your machine is asking for toner or a drum???

Posted on Sep 10, 2010

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Can not receive or send fax. When I send a fax, it says no answer, when I try to receive a fax, the other side hear it was ringing on and on, but they did not get the receiving signal.


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the number is busy. Try pressing the monitor button and listening for a dial tone. No dial tone means your phone line is not working. If you have dial tone, dial the number you wish to fax and listen to see if it picks up. If you get a busy signal, or hear someone answer, that is why it's not working. If you hear the fax tones, press start and send your document. This is a way to fax that allows you to hear the whole process.

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Have you set for the proper dialing? there's a choice for pulse or tone dialing, you probably need tone dialing. Also the number needs to be put in just as you would dial on a phone.

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Well it was fixed after I called our telephonecompany.
They told us last Thursday that the lina was ok, but yesterday I talked to a extremely competent callcenteragent and he could confirm the problem lay in the connection.
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Using "on hook" you should hear a dial tone, if you have one then dial a known good fax number. It could also be in manual receive mode. -Carl

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press the "on hook" dial key. this should let you hear a dial tone. If you don't hear a dial tone, then it is probably the phone line and not the machine. You may have to call your telephone company.

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First make sure that the fax button has been pushed and is llit...

The 2820 should have a handset. In order to use manual transmission (when you get to hear all the beeps and whistles) you will need to load the document then pick up the handset. then dial the number, when you hear the recieving fax tone then hit the start button.

The 2820 should also have a hook hold button pressing this will allow you to hear the dial tone and the numbers you dial along with the receiving fax tone. If you dont hear anything when you press this button then you may want to use the volume buttons to increase the volume.

Also remember that if you have not picked up the handset or pressed he hook/hold button the unit will use automatic mode, which is to say that all you will do is load the document, dial the number, and then press the start button.

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Recieving faxes
  • Plug a regular, non-digital, phone into the fax's phone line and see if you get a dial tone
    • If you do not have a dial tone, seek support from your telephone service provider
  • Dial the fax number from a phone    
    • Normal circumstance is that you will have the fax machine pick up and make high-pitched noises
    • If the fax does not pick up, put a regular phone on the fax line and see if the regular phone rings when dialed
      • If the phone rings, answer it and see if there is line noise
        • If the line is clear, call the service number listed on your fax
        • If the line is staticy or unclear, call your telephone service provider
      • If the phone does not ring, call your telephone service provider
Sending faxes
  • Attempt to dial the fax number you are trying to send to from another phone.
    • If you hear electronic noises on the line, the other end has a fax machine on the other end
      • Check to see if you can recieve faxes.
    • If the remote fax does not answer, the problem is on the remote side, contact the recipient

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Refer to your manual. It may be under RX(recieve settings). Go disable FAX/Tel SW and make sure it is fax mode only

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I'm no expert but, did you try touching the online or hook button on the fax to hear the dial tone? Or connect a basic home phone into the phone jack at the wall the fax was plugged into. Do you get a dial tone. If no dial tone, call the phone company. If there is a dial tone, its the fax.

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