Question about Kenmore 24902 Top Load Washer

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Agitator will move while empty, but when you put a load of clothes in it will not move...

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Sounds like the (agitating dogs) are worn out. These are little arms with grippers at the end that grab the agitator . It spins free one way but the grippers grab the base of the agitator and spins it the other way. This is how you get the agitating motion. You can buy these at a repair shop for about $5. The cap at the top of the agitator will need to be taken off, just unscrew it. once it'a off you can see at the bottom a bolt that will need to be removed, once it is removed you can the pull the whole assembly out. The agitating dogs will be at the base of the shaft. These are made of a plastic/resin and wear out due to being old or overloading. There are diagrams on the net to show you exactly what they look like, search (agitating dogs.

Posted on Sep 09, 2010

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