Question about Maytag Neptune FAV6800AW Top Load Washer
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Posted on Jan 02, 2017
Usually this is caused by the pump being cloged or broken. Remove the pump and clean the pump out. Make sure it spins freely by hand.
Posted on Nov 21, 2008
With this post I’m attempting to enhance the troubleshooting process regarding dc/UC errors in Spin Cycle associated with the FAV6800A machine. The troubleshooting steps are more to help DIY owners but it could be good info. for other owners to pass along to their appliance repair service if you go forward with a repair. I’m a DIY’er who refused to junk my machine as long as parts cost did not trigger a replacement decision and I have some basic mechanical skills. What I have learned about these fail codes, dc/UC in Spin Cycle is…. this is a chronic failure condition associated with the FAV6800A series machine (no brainer per numerous posts in this forum) and I feel that most of the time these codes are associated with a clutch malfunction.
The troubleshooting guide packed in the console of your machine makes reference to this issue in the Will Not Spin section of the guide and states to replace the clutch. I re-lubed my clutch with WD-40 and I have been working with 30+ loads of varying size with no Spin Cycle errors since early December 08. I and two other DIY forum members found this issue to be a maintenance issue with the clutch, no out of pocket cost for me and I’m sure under $5 for the other two forum members, I had a can of WD-40 in the house. See the links I have attached within this post. There is a description of the clutch removal I did in those posts. I hope this works for others; I’m sure many of these machines head to the curb for bulk trash pickup. Maybe you can extend the service life of your $1K machine if this proves to be a clutch re-lube fix for this issue. Shame on Maytag for not placing a quality sealed bearing in the clutch…. my opinion.
1. Raise the top of the machine. Insert a flat blade putty knife approximately 2.5” from the left and right sides of the washer top, depress the spring tabs securing machine top to the washer base. Raise the top of the machine to observe the wash basket and tumbler action described in step 2...
2. With the top raised start a Spin Only cycle with no clothes in the wash basket, observe the wash basket it will begin to rotate CCW. Watch the tumblers, they should not rotate in spin cycle (maybe ½ turn at the start of spin cycle and that’s all). If the tumblers rotate while the wash basket is rotating you have a clutch malfunction and the Spin Cycle will fail with dc/UC errors. If this is not the situation move on to step 3. I need to post step 3 and the rest of this post in a comment.
Posted on Jan 30, 2009
Check out the motor control board near the floor on the right side. These have a high failure rate on the Neptunes. Maytag redesigned both the motor and motor control board to be more reliable. While inspecting this board, you are looking for a blown 10 amp fuse and /or burnt components. If you have either... then you will need the the new 12002039 motor conversion kit which includes the motor, motor control board and the wire harness.
This kit takes about an hour to install.
Don't forget to replace your door latch wax motor. See www.neptunehelpsong.com to hear a funny song explaining the faulty door latch failure.
Posted on Feb 08, 2009
I found the crazy sound where comes from, it was an aluminum ring in the drain pump.
First of all, I took out the belt under the bottom, checked moter to run itself, it was fine, so, I suspected some waste in somewhere, it was lucky I disassembled the drain pump first, no waste in the drain pump, but I saw a ring that was cut under the pump (seems should be connected), when I try to spin the pump wheel by hand it is broken because of the ring.
I ordered the entire drain pump on the website, the cost $74 + delivery fee, I recognized Maytag re-designed the drain pump due to the ring ( new pump does not have the ring anymore). Now the washer works fine like new.
Posted on Mar 11, 2009
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